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51+ Support Agent Interview Questions And Answers

Help Desk ➔ Support Agent Job Interview Questions and Answers

Support Agent related interview test questions and answers guide. The one who provides the best answers with a perfect presentation is the one who wins the job hunting race. Learn more about Support Agent and get preparation for the new job interview

☆ Where do you see yourself in 5 years as Support Agent?
☆ Tell us what do you enjoy about customer service?
☆ Tell me how would you tackle X client complaint?
☆ Explain me how do you measure your success as a customer service rep?
☆ Tell us what skills could you bring to our live chat team?
☆ Tell us how would you deal with an angry customer?
☆ Can you explain what was your proudest moment helping a customer?
☆ Can you explain me what do you do when you don’t know the answer to a question?
☆ Tell me about your long-term career goals. Do you plan to remain in customer service?
☆ Tell us in your opinion, what makes for great customer service?
☆ Tell us what do you hope to get out of your experience with this company?
☆ Tell us what makes for great customer service?
☆ Please explain have you tried our product or service? What problems did you encounter?
☆ Tell me why should we hire you for our customer service team?
☆ Explain me an example of a time you went to great lengths to help a customer?
☆ Tell us what are your strengths and weaknesses when it comes to interacting with customers?
☆ Tell me an example of a time when you identified a problem and advocated on behalf of a customer?
☆ Tell us have you ever served a customer over live chat before, and what are some of the skills you might need in order to succeed as a live chat agent?
☆ Tell us how well do you work under pressure, or in high stress situations? What do you do when things are getting tense?
☆ Tell us how well do you work under high pressure/in high stress situations?
☆ Can you explain me about an experience where you had to de-escalate a situation with an upset and/or angry customer, and how you handled it?
☆ Tell me what kinds of customer service systems have you used, and how familiar are you with them?
☆ Tell us what experience do you have when it comes to discussing our recently posted as Support Agent?
☆ Do you know communication is at the heart of this position. Are you confident in your abilities to interact with customers successfully every time?
☆ Can you explain us about an experience you’ve had with a really irate customer. How did you handle it?
☆ Tell us successful employees in this field employ a strategy for remaining organized and keeping many tasks straight. How do you approach this problem?
☆ Explain me about your previous work experience in customer service as Support Agent?
☆ Explain me what is your experience working as part of a team, and what does teamwork mean to you?
☆ Tell us about a reoccurring problem or complaint amongst your customers. What do you do?
☆ Support Agent Interview Questions to Ask:
☆ Basic Support Agent Job Interview Questions:
☆ Tell us the customer service agent position requires strong problem-solving skills. Describe your experience developing these kinds of skills?
☆ Can you tell us about some of the problems with previous products or services that you’ve supported?
☆ Tell us what do you do when a customer points out a big, known issue with your product or service?
☆ Explain me how much experience do you have in the service industry? Can you describe your previous service responsibilities?
☆ As you know our field Support Agent is always changing. As such, what have you done with regards to personal development when it comes as Support Agent?
☆ Explain me what is your experience with multitasking, and are you capable of handling multiple systems/chats at once?
☆ Suppose in a situation where you couldn’t get the customer exactly what they wanted. What did you do to ensure their satisfaction?
☆ Tell me after a calm morning, the queue is suddenly through the roof. You were hoping to go on break at noon, but your teammates need help tackling the surge. What do you do?
☆ Explain me what is more important, the speed at which you wrap up a chat, or solving the customer’s issue in a single interaction? Why is that so important?
☆ Explain me about a time where you have used feedback of your performance from a supervisor, colleague, or customer in order to make a change for the better?
☆ Can you explain are you a team player?
☆ Tell us what have you done at your current company to improve a process, save time, money or resources?
☆ Tell me about a time where you have had a good experience as a customer, talking to a customer service representative. What made that experience so good?
☆ As you know in a traditional call center, you cannot hear a customer’s tone over live chat. What are some of the cues that you can look for over live chat to know how a customer is feeling?
☆ Tell me what do you know about our product or service?
☆ Why should we hire you as Support Agent?
☆ Explain me about your ability to work under pressure as Support Agent?
☆ Tell us what types of customer service systems have you used in the past?
☆ Can you tell me an example of a time you gave a customer great service?
☆ Explain me what do you enjoy about customer service?

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