Tell me how would you tackle X client complaint?
Submitted by: MuhammadA great resume doesn't always equal a great representative. Your company has an image it's trying to project. Look for job seekers whose answers to this question resemble your ideal response. You're also getting a good look at the job seeker's analytical skills. Do they come up with a good reply? How long does it take them? Speed is crucial in customer service, particularly if you're in ecommerce.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Support Agent Job Interview Questions And Answers
Top Support Agent Questions
☺ | Tell us what are your strengths and weaknesses when it comes to interacting with customers? |
☺ | Tell us how well do you work under pressure, or in high stress situations? What do you do when things are getting tense? |
☺ | Tell us have you ever served a customer over live chat before, and what are some of the skills you might need in order to succeed as a live chat agent? |
☺ | Tell me an example of a time when you identified a problem and advocated on behalf of a customer? |
☺ | Tell us how well do you work under high pressure/in high stress situations? |
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