Basic Support Agent Job Interview Questions:

Submitted by: Muhammad
☛ What are the main functions of BIAS?
☛ How would you respond to a customer who claims their website is loading too slowly?
☛ How would you access the Recovery Control in Windows?
☛ Mention any help desk tools that facilitate client communication.
☛ What do you find most intriguing about this position?
☛ Are you familiar with ERP software?
☛ What remote desktop tools have you used?
☛ Walk me through the process of a successful customer problem resolution. When is your role complete?
☛ Describe the procedure for installing antivirus software.
☛ What kind of customers have you dealt with most?
☛ Are you familiar with our products? What do you think are our most common customer queries?
☛ Have you ever faced a customer issue you've never heard of before? What did you do?
☛ Describe a situation where a customer was angry and blaming you for someone else's mistake. How did you handle it?
☛ How do you keep up-to-date with current technology trends?
Submitted by: Muhammad

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