Tell us about a reoccurring problem or complaint amongst your customers. What do you do?
Submitted by: MuhammadCustomer service isn't only about fixing a customers' problems – it's a platform through which customers can express themselves and even give your company advice. While helping customers is a must, an agent who is willing to go the extra mile and help prevent these problems from happening in the first place takes the cake.
This question reveals whether your interviewee has the determination and communication skills it takes to make sure that problems get forwarded to the proper channels, and that systematic issues get geared towards permanent resolution.
Submitted by: Muhammad
This question reveals whether your interviewee has the determination and communication skills it takes to make sure that problems get forwarded to the proper channels, and that systematic issues get geared towards permanent resolution.
Submitted by: Muhammad
Read Online Support Agent Job Interview Questions And Answers
Top Support Agent Questions
☺ | Explain me what do you enjoy about customer service? |
☺ | Can you tell me an example of a time you gave a customer great service? |
☺ | Tell us what types of customer service systems have you used in the past? |
☺ | Explain me about your ability to work under pressure as Support Agent? |
☺ | Why should we hire you as Support Agent? |
Top Help Desk Categories
☺ | Desktop Interview Questions. |
☺ | IT Help Desk Interview Questions. |
☺ | Production Support Interview Questions. |
☺ | Computer Technician Interview Questions. |
☺ | Peon Interview Questions. |