Tell me what kinds of customer service systems have you used, and how familiar are you with them?
Submitted by: MuhammadYes, I've used a CRM (customer relationship management) system to track online orders before. Our company had a policy that all interactions needed to be logged there, and I came to understand the importance of looking at a customer's history before putting together a response to their query.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Support Agent Job Interview Questions And Answers
Top Support Agent Questions
| ☺ | Explain me what do you enjoy about customer service? |
| ☺ | Can you tell me an example of a time you gave a customer great service? |
| ☺ | Tell us what types of customer service systems have you used in the past? |
| ☺ | Explain me about your ability to work under pressure as Support Agent? |
| ☺ | Why should we hire you as Support Agent? |
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