Can you explain me what do you do when you don't know the answer to a question?
Submitted by: MuhammadThe key here is honesty. Especially if you have a complex product or service, it's much better for a customer service rep to say “I don't know, but let me find out,” than to provide potentially inaccurate information.
Submitted by: Muhammad
Submitted by: Muhammad
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Top Support Agent Questions
☺ | Explain me what do you enjoy about customer service? |
☺ | Can you tell me an example of a time you gave a customer great service? |
☺ | Tell us what types of customer service systems have you used in the past? |
☺ | Explain me about your ability to work under pressure as Support Agent? |
☺ | Why should we hire you as Support Agent? |
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