Can you explain us about an experience you've had with a really irate customer. How did you handle it?
Submitted by: MuhammadEvery customer service rep is going to encounter customers who are upset. Great candidates should remain respectful while continuing to provide as high a level of service as possible.
Submitted by: Muhammad
Submitted by: Muhammad
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Top Support Agent Questions
☺ | Tell us what are your strengths and weaknesses when it comes to interacting with customers? |
☺ | Tell us how well do you work under pressure, or in high stress situations? What do you do when things are getting tense? |
☺ | Tell us have you ever served a customer over live chat before, and what are some of the skills you might need in order to succeed as a live chat agent? |
☺ | Tell me an example of a time when you identified a problem and advocated on behalf of a customer? |
☺ | Tell us how well do you work under high pressure/in high stress situations? |
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