Explain me an example of a time you went to great lengths to help a customer?

Submitted by: Muhammad
This question isn't necessarily about how the interviewee helped the customer. It's about who they are.

Is the answer ego-centric? Does it sound like they're trying too hard to please you? Or does it sound like a genuine response told from a mature and self-analytical perspective? Look for the applicant who is authentic and reflective in their response. Watch out for respondents who overuse the words β€œI” and β€œme”, as well as anyone who broke rules to help customers. Neither is a good sign.
Submitted by: Muhammad

Read Online Support Agent Job Interview Questions And Answers