Explain me an example of a time you went to great lengths to help a customer?
Submitted by: MuhammadThis question isn't necessarily about how the interviewee helped the customer. It's about who they are.
Is the answer ego-centric? Does it sound like they're trying too hard to please you? Or does it sound like a genuine response told from a mature and self-analytical perspective? Look for the applicant who is authentic and reflective in their response. Watch out for respondents who overuse the words “I” and “me”, as well as anyone who broke rules to help customers. Neither is a good sign.
Submitted by: Muhammad
Is the answer ego-centric? Does it sound like they're trying too hard to please you? Or does it sound like a genuine response told from a mature and self-analytical perspective? Look for the applicant who is authentic and reflective in their response. Watch out for respondents who overuse the words “I” and “me”, as well as anyone who broke rules to help customers. Neither is a good sign.
Submitted by: Muhammad
Read Online Support Agent Job Interview Questions And Answers
Top Support Agent Questions
| ☺ | Explain me what do you enjoy about customer service? |
| ☺ | Can you tell me an example of a time you gave a customer great service? |
| ☺ | Tell us what types of customer service systems have you used in the past? |
| ☺ | Explain me about your ability to work under pressure as Support Agent? |
| ☺ | Why should we hire you as Support Agent? |
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