1. Tell me what is the role of formal documentation in quality assurance?
Your answer should highlight the importance of documentation in a complete quality process. Focus on the benefits afforded by documentation such as accountability, the completeness of a process, consistency, deadline compliance, improved communication and availability of records.
2. Explain your experience with quality audits?
What audits have you conducted? What were the goals of the audit? How did you prepare for it?
The planning and preparation for a quality audit is key to ensuring the effectiveness of that audit. How did you monitor the audit findings? How did you control the corrective actions?
3. Please explain why do you enjoy auditing?
It's a proven way to establish facts and identify ways to improve. It's a helpful objective exercise that can help people and businesses see things from another (outside) perspective. If one is looking to have confidence in the way a business operates getting checked using an independent partner is a helpful exercise. I enjoy giving feedback and identifying helpful, business improving ideas.
4. Explain why do you feel internal auditors have an important role in our company?
Fraud is the foresighted thing.But yes to check the process are in place or not internal audit is important.Its a human tendency once people spend considerable time in the process they get little lenient which at times leads to mistakes errors and of course if the processes are not being managed properly fraud might happen subsequently.
5. Explain how do you manage a healthy work/life balance?
I am a very discipline person. During the week we concentrate in our jobs, at home we have someone who helps us to do some jobs so we do not need to stress to much. There are a couple of jobs that we do between my husband and myself. We normally leave the weekends to socialise with friends and spend time with our daughter.
6. Explain about your management experience. Do you enjoy being a leader?
I have managed small teams of four people as an Auditor, progressed to manage seven people as a Senior Auditor and twenty people as a Principal Auditor managing a Branch office.The aspects of management involved supervising work by staff, appraising them, providing guidance on audits, including developing audit work plans and audit Planning Memoranda, audit programs, tests of control, guidance on risk based audits and scheduling of audits and general management of resources for the branch ensuring adequacy, planning logistics and ensuring proper usage. I have also done general management of staff to ensure they are well motivated and perform to their full potential, while coordinating all activities with top management at the Head office.
7. Tell me what accounting software are you familiar with?
Pastel evolution, pastel express, mach 4, swan, sap and sage.
8. Do you know a Test Case and a Use Case? What do they consist of?
A test case is again a document which gives you a step by step detailed idea on how you can test an application. It usually comprises of results (pass or fail), remarks, steps, outputs and description.
A use case on the other is a document of another kind. It helps you understand the actions of the user and the response of the system found in a particular functionality. It comprises of the cover page, revision, contents, exceptions, and pre and post conditions.
9. Do you know what is difference between Smoke testing and Sanity Testing?
The difference between smoke and sanity testing is described below:
☛ Sanity testing is performed when new build is released after fixing bugs where as smoke testing is performed to check the major functionalities of the application.
☛ Sanity is performed by the tester or the developer but smoke testing can be performed by the tester or developer.
☛ Smoke testing is performed earlier where as sanity is performed after the smoke testing.
☛ Sanity testing is narrow and deep approach of testing and smoke testing is focused testing based on major functionalities.
10. Please explain what is difference between Retesting and Regression testing?
The difference between Retesting and Regression testing are as follows:
☛ Retesting is done to verify defects fixes where as regression is perform to check if the defect fix have not impacted other functionality that was working fine before doing changes in the code.
☛ Retesting is planned testing based on the defect fixes listed where as regression is not be always specific to any defect fix. Also regression can be executed for some modules or all modules.
☛ Retesting concern with executing those test cases that are failed earlier whereas regression concern with executing test cases that was passed in earlier builds.
☛ Retesting has higher priority over regression, but in some case retesting and regression testing are carried out in parallel.
11. Do you know the difference between internal and external audit?
This question is meant to test your know knowledge of the different kind of audits that exist. Here is how to differentiate; External audit's main focus is on the accuracy of the financial statements and annual report, while the internal audit has a wide prospective and looks into anything that is important for the organization's success.
12. Please explain what you should do after the internal audit?
The internal audit process is very broad, there is that which has to be done once the audit is complete. Here is what should be done after internal audit;
☛ Hold an exit conference, discuss the internal audit report on non-conformances and what part is missed
☛ Ensure to submit the audit report in a timely manner
☛ Encourage auditees to take corrective actions again flaws
☛ Help and guide those responsible for completing the corrective actions with setting reasonable deadlines
13. Tell us how do you contribute to achieving your organization's objectives?
ISO 9001:2000 requires that organizations establish measurable objectives at relevant functions and levels. Perhaps an even more significant requirement is that personnel understand how they contribute to these objectives. This requirement doesn't apply only to some employees; it applies to everyone. All personnel must be able to communicate, in their own words, how they help move objectives in the right direction. It's conceivable that not all objectives apply to everyone in the company, and in those cases auditors would only expect that personnel understand the objectives that apply to them.
14. Explain me when to start QA in a project?
A good time to start the QA is from the beginning of the project startup. This will lead to plan the process which will make sure that product coming out meets the customer quality expectation. QA also plays a major role in the communication between teams. It gives time to step up the testing environment. The testing phase starts after the test plans are written, reviewed and approved.
15. Tell me the different kinds of software testing?
The different types of software testing are unit testing, alpha testing, beta testing, shakeout testing, smoke testing, white and black box testing, integration testing, regression testing, load testing, stress testing, black box and white box testing, performance and user acceptance testing.
16. Tell us do you have your CPA designation? If not, do you plan on obtaining it?
YES when I finish ACCA I want to CPA exams and become CPA member.
Number crunching allows one reach the right decisions through analysis and taking on the best options according to cost benefit analysis. Number crunching also allows one determine the right costs and also provides assurance that Value for money is being attained in terms cost and economy as well as efficiency and effectiveness. I like paying attention to details as it enables one take the best possible alternative given the various decision available.
18. Explain me while attending post-secondary, what was your best and favorite subject?
I am very conscientious about my job and how it effects the company I work for. I Suggested accountability for timeliness of work performed and concern for a person doing a job they are unqualified for, due to finding a tremendous amount of errors causing financial risks, however no loss has taken place because of corrections I have made.
19. Tell us how will you add value to our company?
I am motivated by challenges simply because they are on my desk and would like to effectively use my skills and experience to handle things that are constantly changing, and to learn what you do, what your systems are, figure out how to streamline portfolio redundancies, and how to help you come up with policies and procedures that minimize risks.
20. Explain me how will you begin to improve the QA process in this company?
Take the interviewer through the steps you took in your last quality assurance job to improve QA process. Focus on your evaluation of current practices, how did you decide which practices to retain and which to modify? Consider time budget and resources available in the company. What quality management tools and principles did you use to address system deficiencies, enhance strengths and improve processes? Use the four step approach, identify, analyze, develop, test and implement to structure your answer.
21. Explain me how have you used data to improve process and products?
Show how you have used data analysis to make sound decisions for process improvements. What statistical knowledge do you have and how have you applied appropriate statistics to pinpoint problems and make business decisions? Use a specific example to support your answer to QA interview questions around data analysis tools, techniques and applications.
22. Tell us are you skilled in creating flowcharts, presentations and reports?
Yes. I always make presentations on the departmental quarterly performance every quarter.
23. Do you know what is required to perform an internal audit?
Ensure to least at least five things that are required to perform an internal audit. Here are some of the things that you can say in regards to the requirements; The check-book register, bank statement, deposit slip, cancelled checks, treasurer's reports, expense vouchers or warrants with bill receipts, the annual treasurer's report etc.
24. Tell me what is the most critical defect you found in a recent project?
Focus on how you defined the problem, the tools and resources you used to analyze the problem and the solutions you were able to generate.
25. Basic Quality Auditor Job Interview Questions:
☛ How will you add value to our company?
☛ Why do you enjoy auditing?
☛ Tell me about an inefficiency you detected during an audit.
☛ Tell me about your most significant career accomplishment.
☛ Have you ever discovered fraud in an audit?
☛ In your current position, how are inspection reports posted and communicated? Do you agree with the process?
☛ What improvements would you make as the audit manager, if you were awarded this position?
☛ Why do you feel you are a good fit for our company?
☛ Tell me about what areas you audited in your last job.
☛ Why do you feel internal auditors have an important role in our company?
☛ As a manager, what skills do you possess that help you excel at your job?
☛ While attending post-secondary, what was your best and favorite subject?
☛ If you had an under performing auditor, what would you say to him or her, to help boost their performance?
☛ In your opinion, what qualities make a great leader?
☛ How do you manage a healthy work/life balance?
☛ What is your leadership style? Are you able to take on a leadership role over others who were once your peers?
☛ What do you find most challenging when performing an internal audit?
☛ What do you enjoy most about being an auditor?
☛ How long have you been an auditor? What has prepared you for the manager role?
☛ Have you ever had an employee act unprofessionally towards you? How did you react?
☛ Have you ever been offered a bribe at any of your previous positions? What did you do?
☛ Tell me about your management experience. Do you enjoy being a leader?
☛ How do you remain focused during a day filled with number crunching and paying acute attention?
☛ In your most recent performance evaluation what positive feedback did your Supervisor have for you? Did they recommend any areas for improvement?
☛ What would you change about an auditors role, if you could?
☛ Tell me about your accounting education.
☛ Would you consider yourself to be a trustworthy person?
☛ What accounting software are you familiar with?
☛ Are you skilled in creating flowcharts, presentations and reports?
☛ Do you have your CPA designation? If not, do you plan on obtaining it?
☛ Are you clear and detailed when it comes to documentation? How important is accurate documentation to you?
☛ How strong are your analytical skills?
