Tell me what about your last job prepared you to step into this position?
Submitted by: Muhammad
Before I trained to enter the insurance industry, I was a customer service representative at a large call center. Our clients included both insurance clients and also some tech industry support for cellular phone contracts and warranty services. Both of those client groups involve a lot of negotiation with customers from a call center's perspective, and they both taught me how to adjust a customer's expectations politely, while explaining why it is important that we do so.
Submitted by: Muhammad
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