Protocols Officer Interview Question:

Explain me about a time when you successfully dealt with an angry member of the public not with physical force, but with only your words?

Submitted by: Muhammad

Draw from your past experience to describe how you have dealt with a similar instance. The interviewer is getting a sense of how you respond to security threats.

"Before entering into the security field, I worked in customer service jobs. It allowed me to hone my people skills and learn to communicate effectively. In my last position as a retail security officer, a customer got extremely upset. She began yelling and damaging clothing displays. I allowed the woman to explain herself and voice her concerns. Then, I assured her that the matter would be handled, but the best way to get the issue resolved was by remaining calm and discussing the situation with the store manager."
Submitted by: Muhammad