Internal Audit Services Manager Question:

Your client is upset with you for a mistake you made, how do you react?

Submitted by: Administrator

Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.
Submitted by: Administrator

☺	When was the last time something upset you at work? What did you do?

☺	Describe a time when you anticipated potential problems and developed preventive measures?

☺	Your client is upset with you for a mistake you made, how do you react?

☺	If you were given more initiatives than you could handle, what would you do?

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