Officer Quality Control Interview Question:

What is CAR: Corrective Action Request?

Submitted by: Muhammad

CAR stands for Corrective Action Request, and it means the activity of originating a Corrective Action. In the ISO arena, CAR is by far one of the most frequently used terms for Corrective Action. The essence of CAR is to conduct investigation on a problem which already happened and needs root cause analysis and resolution to prevent recurrence. Although the acronym translates to Corrective Action Request, when companies use this acronym, they actually use it for their entire Corrective Action lifecycle rather than just the request portion.

In my view, this is not an appropriate name for a Corrective Action, because the name implies it is only the initial stage of the Corrective Action process. What happens after the Corrective Action has been Requested and is now on Root Cause mode? Should it be CARC, as in, Corrective Action Root Cause? Or what if the Corrective Action is in the Review of Effectiveness stage, should it be CARE? Get the point?
Submitted by: Muhammad