Here your potential employer is looking to see that you are capable of planning your time effectively.
They want to hear things like how you hold team meetings to discuss the week ahead and allocate time slots and deadlines for various projects.
To answer this question you must have researched the company. Reply with the company's attributes as you see them and how your qualities match them.
The ability to negotiate and sell products may be an important part of the job. If so, mention any experience with selling, telemarketing and promotions.
List whatever tasks you perform each day. Some of these may be among them: Answering requests, responding to calls, maintaining and updating records, providing service information, dealing with misapplied payments and billing.
Good customer service is ensuring that every customer is satisfied. This is done by answering their questions, resolving problems and dealing with complaints. The goal is that each customer leaves with a positive impression of the company.
Talk about relevant experience, even if it wasn't a telephone service. Mention any job related to serving customers and interacting with clients. Speak about your ability to communicate with many customers each day while maintaining composure under a heavy workload and time pressure.
Describe your style. Put your best foot forward – if applicable, use words such as friendly, enthusiastic, informed, quick, patient, and lucid.
These are just some of the commonly asked interview questions for customer service representatives.
Before your interview, you should have researched the company and seen a full job description. This information will be key to how you answer this question and show that you have made a considered application.
You need to try and align the experience gained from your current role to some of the challenges or responsibilities of the role you are applying for. Keep it to a few clear bullet points where you can.
Also think about where you are at your happiest or best. The role you are applying for may be in a new field or industry, but you may already have many of the transferable skills required.
You then need to be able to concisely explain what you can bring to the role and demonstrate how some of the skills you have (making passing reference to some of the experience you have just mentioned) would make you a good fit for this role.
If a candidate prefers to be a ‘lone wolf', they're probably not the right pick. Customer service reps are always communicating – with clients and customers, as well as with the rest of your team. They need to be easy to get along with, charismatic, and (almost always) extroverted. At the same time, you need a customer service agent who can work independently. They shouldn't require constant supervision, but should enjoy teamwork.
Customer service reps are crucial to your company's success and will add value by communicating often and accurately with your other teams to make sure any bugs, manufacturing issues, or service problems are taken care of quickly. They can alert your product teams to changing consumer trends, regular requests for design changes to an existing product, customer requests for a new type of product, and more.
Here your potential employer wants to know that you are capable of organising yourself properly and ensuring that nothing gets forgotten.
Do you keep a diary? Use Google Calender? Write daily to-do lists? Use wall planners to keep track of out-of-office appointments? Whatever you do, now is your opportunity to tell them!