Conflict Resolution Interview Question:

How you deal with contentious issues when they arise between you and Customers?

Submitted by: Muhammad

While a conflict between employees can create frustration in the workplace, a conflict between an employee and a customer can result in lost business. Assure interviewers that when dealing with a conflict with a customer, you strive to represent the company with professionalism and dignity, all with a goal of resolving the customer's complaint in a fair and expedient manner. Example: If I am in the wrong, I will take responsibility, apologize and make amends. If the custom is in the wrong, I will gently explain the company's position, apologize for the miscommunication or misunderstanding, and let the customer know his or her ongoing business is appreciated.
Submitted by: Muhammad