1. Explain me why do you want to work as a hostess?
I have worked in a similar capacity for 4 years. I enjoy meeting new people everyday. Nothing makes my day contended than knowing that the patrons are happy because of my direct and indirect service.
2. Tell me how will you handle being away from family and friends?
Be as honest as possible when answering this question. Admit that it will be difficult but that you are willing to adjust to the demands of the job. You could also mention that it will be a great opportunity to experience new cultures and learn new things.
3. How to you respond to a stressful situation?
For air hostess jobs you have to keep a cool head and not make any rash decisions.
Explain how you would listen to complaints attentively and offer a reasonable solution.
4. Tell me what you know about the duties of a Air Hostess member?
As I already discussed about the duties of Air Hostess, so you only need to read them and understand the duties of Air Hostess in better way to answer the question like this effectively. Just be confident and smart while answering.
5. Tell me something about your family background?
First, always feel proud while discussing about your family background. Just simple share the details with the things that how they influenced you to work in an airline field.
6. Why should we select you not others?
Here you need to give strong reasons to your interviewer to select you not others. Sell yourself to your interviewer in interview in every possible best way. You may say like I think I am really qualified for the position. I am a hard worker and a fast learner, and though I may not have all of the qualifications that you need, I know I can learn the job and do it well.”
7. Tell me how long do you expect to work for us if hired?
This is a perfect opportunity to demonstrate your loyalty to an employer. Make a point to talk about your willingness to grow, learn and improve yourself, and remember to never admit to only applying for this job to acquire enough experience to move onto a bigger airline.
8. Tell me would you like to work in a team or alone?
One good way to answer this question is to incorporate the positive aspects of both options. You can say something like, “I enjoy both. Depending on the project that needs to be done, I can work independently to complete my tasks on time, but I also enjoy brainstorming and collaborating with my colleagues.” That way, your interviewer realizes that you like a team environment, but you can also work independently as well.
9. Tell us do you like being around people?
Being a cabin crew member requires a person to have solid interpersonal skills.
The person should be always cheerful and should not show their frustrations or anger to the people around them. This is extremely important.
10. Tell me if you were an animal then which one would you want to be?
Interviewers use this type of psychological question to see if you can think quickly. If you answer ‘a bunny', you will make a soft, passive impression. If you answer ‘a lion', you will be seen as aggressive. What type of personality will it take to get the job done? So answer this question smartly matching with your personality.
11. Tell me what are your strengths as Air Hostess?
Some of the personality traits that airlines actively look for in air hostesses include being an excellent communicator, eager to help others, a fast learner requiring little supervision and outgoing. Teamwork skills, attention to detail and critical thinking are also important. The trick here is to select the qualities that best describe you in order to provide an effective and personalized response.
12. Explain me how do you handle a particularly irate customer?
My training and experience has taught me never to be rude to a customer even if they are being offensive. The trick is to stay calm, maintain composure and never interrupt the customer during a rant. When they said their concerns, I analyze the situation and take appropriate action.
13. Explain me about your areas of improvement?
Don't be too honest here and do not say you have none of us is without a fault or two. The secret to answering this question is using your weaknesses to your advantage. Describe a personal or professional weakness that could also be considered to be a strength and the steps you have taken to combat it.
14. Tell me what are two of the most important skills of an air hostess?
Air hostesses need to be exceptionally customer-oriented, as they are in constant contact with passengers through sometimes very long flights. Another skill that an air hostess must possess is patience as one often has to go through situations which test one's patience.
15. Tell me are you seeking openings in other airlines?
If you are, be truthful about it. It will show your potential employers that you are serious about finding a job as an air hostess. However, mention your preference for the airline you are being interviewed for. For instance, you could say something along the lines of: ‘Though I have applied elsewhere, I believe your airline will offer the best opportunity for career growth'.
16. Tell me how do you take criticism?
Very well. I understand that this position is a sensitive and any criticism directed my way will be constructive and will enable me to provide better services.
17. Would you be willing to relocate for air hostess jobs?
You should show that you are flexible and easy going.
Explain you are willing to change your lifestyle.
18. Explain me have you ever worked in a customer care or customer service job?
If you did, you can tell about your valuable experience and the good gained practice that you've got.
19. Tell me what is the customer care policy of this airline?
There is different customer care policy for different airlines. So you need to full research in advance about customer care policy on the website of the airline you are applying for.
20. Explain me where you really held your temper?
In your response, briefly share some of your challenging incidents, and how you successfully handled them.
21. Tell me what do you like most about this airline?
Be honest and genuine here.Tell your interviewer your likes about the airline.
22. Explain what do you do in leisure time? Any specific hobby?
I love cooking meals at home and try new recipes whenever I get free time.
23. Explain me do you prefer working alone or as part of a team?
The answer here should be obvious. Airlines are looking for people who work well in a team. You'll have to convince the interviewer that you are a team player and that you have the ability to follow instructions. Even when you have to work independently, explain that you would want to see your efforts complimenting the collective efforts of the team.
24. Tell me how will you serve a V.I.P. guest as compared to a regular one?
By making special arrival arrangements, maintaining their preference lists, escorting them to the halls and providing them with the best place to sit, assigning the finest servicing waiters for them. If the arrival is already known then research on their likes, dislikes and personality to provide them service accordingly. Providing them efficient service is the key to serving VIPs since they are always in a hurry.
25. Tell me what are your interests?
When a interviewer asks you questions about your interests outside of work, he's not just making idle chitchat. The interviewer is trying to find out more about you as a person, including how well-rounded you are and how your mind works, as well as how your personal traits contribute to your job performance. Prepare for this line of discussion by thinking about what the employer is really trying to assess with his questions.
26. Tell me how long will you work for this airline?
Show your commitment here and be honest as possible when you answer. You may say that actually I am looking to make a long term commitment. Yet I will work as long as my
presence is beneficial for your airline and customer as well as mine. And if you know you are going to be relocating to another city in two years you should say so. Plans change, but you want to make sure that you are honest about what can be expected of you. If you plan on it being a long term position say so.
27. Tell me what you can bring or contribute to this airline?
The best way to answer questions about your contributions to the airline is to give examples of what you have accomplished in the past, and to relate them to what you can achieve in the future.
Describe specific examples of how effective you have been in your other positions, change you have implemented, and goals you have achieved. Talk about the depth and breadth of related experience that you have. Also, relate your abilities to the employer's goals. You will want to let the interviewer know that you have the skills necessary to do the job they are hiring for.
28. Tell me why did you choose this career out of many others?
For those who are people lovers and who have a good level of communication skill, working as a cabin crew member can be a very good thing. First answer the question naturally without sounding rehearsed and build confidence for starting the interview. You may say that 'I would like to work as a flight attendants or cabin crew member as I enjoy working with the public and feel I can overcome any problems they may have and I have good organisation skills'. Even you can mention your all skills(acc.to job requirement)that can be your communication skills, computer skills,strengths,customer service skills etc.
29. Tell me do you think you are overqualified for this position?
It's an invitation to teach the interviewer a new way to think about this situation, seeing advantages instead of drawbacks. Remember always it does not necessarily mean you are over qualified. Don't be trapped. The recruiter wants to see you to demonstrate your long term commitment to stay in the airline. The recruiter worries about the position will not stimulate you enough to keep you stay. With a little preparation you can turn this question around and demonstrate the benefits to the airline if you are given the job, rather than purely focusing on why you want
it.
30. Tell me how would you handle pressure at work?
Employers often ask job applicants how they handle pressure on jobs. That's because cabin crew member in airlines are problem solvers and face some degree of stress everyday. And, if candidates want to work for these airlines, they must also know how to deal with pressure.It will be best to provide specific examples of when you dealt with pressure, and share any results you achieved in stressful situations.Sample answers:
☛ I actually work better under pressure and I've found that I enjoy working in a challenging environment.
☛ From a personal perspective, I manage stress by visiting the gym every evening. It's a great stress reducer.*I do not respond to stress but to the situation. I analyze the situation and take action that will avoid negative stress.
31. Tell me what do you know about this airline?
When interviewing, it's important to know as much as possible about the airline you are applying to. Then emphasize the positive things you have learned when you're asked what you know. The big positive about this question is that you can show off your knowledge. Some applicants clam up, and don't go beyond absolute basics, which simply reduces their input. So to answer this question effectively you must:
☛ Spend a lot of time on their website, if they have one.
☛ Use search engines to research the airline & individuals.
☛ Look at Glass door and Indeed to see what employees say.
☛ Use LinkedIn to search for the airline / staff profile.
32. Explain a situation when you had to make a quick decision?
Recently a passenger walked on board with his fly down. I could have ignored it, but I decided to tell him. I know I'd want to know! But I whispered it in his ear instead of saying it out loud for all the other passengers to hear. He blushed, turned around, and zipped up real quick. He also thanked me several times. Your quick decision doesn't have to be a life changing event. Really you just want to show you're a helpful person. When someone falls down, do you help them up or do you keep on going? It's what the airline wants to know about you.
33. Tell me what do you think are the advantages and disadvantages of working as an air hostess?
Getting to see the world and meeting new people every day is a wonderful experience. It is difficult staying away from home for so long at a time though.
Quality of communication, diner needs' anticipation and professional demeanor.
As you discuss experiences, focus on how your customer service skills allowed you to please the client and diffuse any further problems.