1. Explain what is personal competence is about?
Personal competence is about
☛ Self Awareness
☛ Self Regulation
2. Explain what ways you can successfully resolve a conflict?
To resolve the conflict successfully you can follow the following tips
☛ Manage stress quickly while remaining calm and alert
☛ Control your behavior and emotions
☛ Listen for what is felt as well as said
☛ Be willing to forgive
☛ Focus on the present
☛ Know when to let something go
3. What skill or expertise do you feel like you're still missing?
Curiosity and the desire to learn are vital signs that a prospective employee wants to get better at something. "People who struggle with this question are the people who think they already know it all,". "These are the people you want to steer away from."
4. Why EQ or emotional intelligence is related to a person's thinking or working ability?
All information to the brain propagates through our senses, and when this information is stressful or emotional, our instinct take over and we lose the ability to act or react. Also, our memory is strongly linked to emotion. By staying connected to the emotional part of the brain, persons thinking capability and decision-making ability enhances. This is why EQ is related to the person's thinking or working ability
☛ People with low self-esteem but not for people with high self-esteem
☛ People with high self-esteem but not for people with low self-esteem
☛ No one
It is true for (b)
6. Why non-verbal communication matter when it comes to EQ or emotional intelligence?
Non-verbal communication matters because it plays five major roles.
► Repetition: the listener can recall easily what the speaker is communicating and repeat the message the person is making
► Contradiction: they can contradict a message that an individual is trying to convey
► Substitution: It can be a substitute for a verbal message
► Complementing: It may add complement to a verbal message like patting a person on the back
► Accenting: It may accent or underline a verbal message
7. List out the tips to improve the nonverbal communication?
To improve the nonverbal communication, you can follow the following tips
► Focus on the other person
► Make eye contact
► Pay attention to nonverbal cues
8. Mention what are the characteristics of Emotionally Intelligent people?
The characteristics of emotionally intelligent people are
► They keep lines of communication open even when they are frustrated
► Identify the situation quickly when others are affecting their emotional state
► Express their care for others
► Are open to feedback
► Gel well and quickly with the mood of the room
► Only speak out when it helps the situation
9. WHAT'S SOMETHING THAT YOU CAN TEACH ME?
This can set an interviewee off their footing a bit, but in a good way. Ask questions that indicate your lack of understanding and really press for details in the explanation. As you do, does your job candidate seem to fight back frustration and impatience-in their facial expressions, body language, and tone of voice? Or do they ask more questions in order to gather information about what it is you don't get?
Are they able to explain the idea simply and rework their approach to clarifying things when it becomes clear you're still confused? A highly emotionally intelligent candidate naturally assumes responsibility for getting their ideas across. The opportunity to share their knowledge and teach others is exciting, not stress inducing, and takes communication skills that this type of person loves to hone.
10. Can you teach me something, as if I've never heard of it before?
A job candidate's answer to this question can reveal several qualities:
► Whether the person is willing to take the time to think before speaking.
► If the candidate has the technical ability to explain something to a person who is less knowledgeable in the subject.
► Whether the candidate asks empathetic questions to the person being taught, such as, "Is this making sense?"
11. Mention what are the two factors that may be responsible for resistance to change?
The two factors that may be responsible for resistance to change may be
☛ Fear of the unknown
☛ Possible job losses
12. Mention what are the mistakes that emotionally intelligent people should never make?
Five mistakes that emotionally intelligent people should never make are
► Not paying attention to non-verbal signals
► Do believe that emotions should play a role in business or decision-making
► Don't be impatient
► Getting easily offended
► Letting negative emotions reign due to regret or guilt feeling
13. IF YOU RAN YOUR OWN COMPANY, WHAT KINDS OF PEOPLE WOULD YOU HIRE AND WHY?
This will give you a view into what your interviewee values in others and on teams. What sorts of people do they prefer to work with? Do they focus on the people or the outcomes? What's their style of relating to and managing others in order to accomplish shared goals? Do they like to work closely with others, or do they prefer to work independently?
The more you can get away from the traditional interview model, which is mostly geared to probing a candidate's past experience, the better insight you can gain into their emotional intelligence. This means being creative-ask hypothetical questions and don't hesitate to share your own views and experiences.
14. Did you build lasting friendships while working at another job?
It takes a while for people to build relationships -- and being able to do so is a sign of solid emotional intelligence. "[A lasting friendship] tells you that relationships and caring about people are important to the person."
15. Explain what is empathy in terms of EQ?
In terms of empathy is the ability to understand how other perceive situations, It includes knowing how others feel about a particular set of circumstances or events.
16. List out the traits of high EQ for Social Expertness?
For social expertness, the traits of high EQ should have
► Building relationships
► Collaborating with others (inviting)
► Ability to resolve conflicts
► Ability to understand and maneuver within organizations
17. WHAT'S ONE THING YOU'RE REALLY PROUD OF AND WHY?
This one's good to leave open-ended, although you can offer an example of something you've personally achieved in order to get them started. It can be related to their career but doesn't need to be. When the candidate talks about their achievements, do they include and credit others, or are they a one-person show?
Do they talk about how it made others feel-the validation and support they got from family, friends, and coworkers who helped them along the way and celebrated their success? Sometimes great accomplishments really are individual wins, but emotionally intelligent people know that nothing really meaningful ever happens in a vacuum.
18. Managing Emotions Based Interview Questions:
► What are your hot buttons (situations that trigger your emotions)?
► Can you tell me about a time you got angry at work?
► Why do people tend to get emotional in negotiations? How do you control your emotions?
► Let's say you have a coworker who seems to trigger negative emotions in you every day. What steps would you take to manage the situation?
► What gets on your nerves?
► How long can you take a stressful situation? Can you give me an example?
► How do you bounce back from failure?
► Do you have self-discipline? Can you give me an example?
► Have you lost control of your emotions in a professional situation? If so, what did you learn from the experience?
► Can you tell me about the most difficult boss you've had? How did you manage the situation?
19. Explain how people with better EQ deal with difficult people?
People with better EQ, they would deal with difficult people in following ways
► They establish boundaries with difficult people
► They focus on solutions and not on the problems
► They focus on their strength and weaknesses
► They use previous experience with difficult people
► They ignore negative talk
► They don't involve any type of conflict with difficult people
► They get disconnect themselves with difficult or negative situations
► They stay connected with the likeminded people for support
20. Measuring emotional intelligence Interview Questions:
► How will this role help you to achieve what you want?
► What makes you laugh?
► When is the last you time you were embarrassed? (What happened? How did you handle the situation?)
► What activities energise and excite you?
► How do you have fun?
► What are two personal habits that have served you well?
► How good are you at accepting help from others?
► How good are you at asking for help?
► What is one of the internal battles to have each day?
► What makes you angry?
► What aspect are of your work are you passionate about?
► How could you create more balance in your life?
► Who inspires you and why?
► On an average day, would you consider yourself a high energy or low energy person?
► On an average day, is your main focus on results and tasks or people and emotions?
21. TELL ME ABOUT A COLLEAGUE YOU REALLY GOT ALONG WITH AND WHY YOU THINK YOU DID?
The relationships people build with others can tell you a lot. For that matter, so can the way they perceive those relationships. Based on the candidate's account, how do they see themselves, and what do they value in others? You'll also get some insight into your interviewee's self-awareness. Humor, unless it's sarcastic and demeaning, is always a good sign. If the relationship they describe sounds too formal and humorless to be true, it probably is.
► Has there ever been a time where your performance was affected by your mood? Please describe.
► How have your life experiences helped or hindered you?
► Describe your top three strengths?
► What tasks or processes are hardest for you? What practices have you implemented to help develop this area?
► Have you ever been in a situation where…
► Tell me about a conflict you had when…
► Is there a person in your life that has influenced your career? How did they influence you?
► What would you want people to say about you at your retirement party?
► What would you put on your tombstone?
23. When balancing the types of questions you ask during an interview:
► don't ask questions that can clearly be answered by reading the application or the resume.
► vary the questions you ask - factual questions and situational / behavioral questions.
► make the majority of your questions behavioral description questions.
► determine the type of response you are hoping to receive.
24. Sample Emotional Intelligence Interview Questions:
► What is one of your weaknesses? How do you overcome that weakness?
► What motivates you to do your work?
► Describe a stressful work situation you've had. How did you resolve that situation?
► What are one or two things that make you angry or frustrated at work. What do you do when you get angry or frustrated at work?
► Tell me about a time when you received feedback on your performance and you disagreed with the feedback. How did you handle the situation?
► Tell me about a setback you had at work. How did you handle it?
► Describe a time when you made a big mistake at work. How did you handle the situation?
► Tell me about a time when you had to handle multiple work assignments at once. How did you feel? How did you handle the situation?
► Tell me about a time when you took on a task at work that you was new to you. How did you feel doing it?
► How would you handle a coworker who consistently does not pull his weight on group assignments?
► How do your colleagues benefit from working with you?
► Tell me about a time when you did or said something that had a positive impact on an employee, coworker, or customer.
► Have you ever noticed that someone at work was having a bad day? How did you know? What did you do?
► Tell me about a time when you had a dispute with a colleague. What did you do to deal with the situation?
► Describe a time when a colleague came to you with a problem. How did you respond?
► Tell me about a time when understanding someone else's perspective helped you accomplish a task or resolve an issue.
► Tell me about a time when you motivated someone to accomplish a task. How did you motivate him or her?
► Why is it important to develop a rapport with your colleagues?
► How do you build a rapport with your colleagues?
► are passionate about their work.
► offer a variety of experiences and perspectives.
► interact well with others.
► listens to what is being said and then responds.
► are interested in continuing to develop their own social emotional intelligence skills as well as those of others.
► demonstrate non-verbal cues that match what is being said.
► model the core values of your culture.
► have the ability to focus on everyone in the interview process, not only the leader.
► talk about others in a positive light.
► to the best of your knowledge, answer the questions honestly.
► have the ability to work independently as well as with others.
► have the ability to be in control under stressful situations.
26. Common Emotional Intelligence Interview Questions:
► Are you aware of your limitations, as well as your personal strengths, as a leader?
► Are you usually aware of your feelings and why you feel that way?
► Can you adapt smoothly to changing realities?
► Can you guide a negotiation to a satisfactory agreement, and help settle conflicts?
► Can you usually sense the feelings of the people you interact with and understand their way of seeing things?
► Describe a difficult issue you had to deal with.
► Describe a time when understanding someone else's perspective helped you understand them better.
► Describe a time when you had to deliver difficult news.
► Describe the people in your team and discuss what they need and how they feel.
► Do you have a knack for persuasion and using your influence effectively?
► Do you keep your focus on your main goals, and know the steps it takes to get there?
► Do you work well on a team, or prefer to work on your own?
► How do you achieve work/life balance?
► How do you build relationships with people?
► How do you develop rapport with people?
► How do you handle multiple demands?
► How do you handle stressful situations?
► How do you measure success? What results do you achieve?
► How do you overcome obstacles and setbacks?
► How do you relax?
► How do you understand what your team members are feeling?
► How would your colleagues describe you?…tell me more
► Tell me about a time when you got angry. What did you do?
► Tell me about a time when you had a great success.
► Tell me about a time when you made a big mistake.
► Tell me about a time when you needed to influence someone.
► Tell me about a time when you received feedback.
► Tell me about some challenging goals you have set?
► Tell me about what you would do to gain respect as a new manager.
► Tell me about your strengths and your limitations.
► Tell me about yourself.
► Tell me how you build networks within your company.
► What do you do to stay up-to-date with industry developments?
► What do you do to understand someone else's behavior?
► What do you do when someone comes to you with a problem?
► What motivates you?
► When do you feel most under pressure?
► Why do you work?
27. Perceiving & Using Emotions Interview Questions:
► Are you good at reading people?
► Are you charismatic? Can you give me an example?
► Can you tell me about a time you made a gut decision?
► How do you socially engage people who seem shy or distant?
► Why is eye contact important?
► Why is humor important?
► Can you tell me about a time you used humor to achieve a business result?
► Can you tell me about a time you had difficulty collaborating with someone?
► What is the key to motivating your team?
► You have an important meeting with your boss. You need to sell him/her an important idea. However, he/she seems to be in a bad mood. How do you handle situation?
► How do you recover from a bad first impression?
► How do you help a coworker who seems stressed out?
► Can you tell me about a time you facilitated the resolution of a conflict?
► Why is body language important?
► Can you give me an example of how body language can be used to communicate when you're giving a speech or presentation?
► Why do people resist change? Are you open to change?
► What's the most difficult professional criticism you've received? How did you handle it?
► How do you soften criticism?
► Can you tell me about the last time you criticized someone at work?
► Do people trust you? Why / why not?
► What techniques have you used to establish trust?
► What was the last time you inspired someone? How did you do it?
► Do most people like you? Why / why not?
► Is it possible to please everyone all the time? Why / why not?
► What steps do you take to build rapport with your coworkers?
► Do you have a strong sense of curiosity? If so, can you give me an example?
► How long can you focus on a task?
► Can you give me an example of a time you focused to achieve a result?
► Do you spend a lot of time thinking about work?
► How do you come up with creative ideas?
► Are you optimistic in your work? Can you give me an example?
► What's the difference between optimism and wishful thinking?
► Can you tell me about a time you collaborated with a difficult person?
► Are you assertive? If so, can you give me an example?
► Do you have an open mind? If so, can you give me an example?
28. When hiring for Emotional Intelligence, identify:
► what you are looking for in an applicant.
► signs that indicate a "red flag," such as:
► ► criticizing others they have worked with.
► ► demonstrating poor social skills or impulse control in the interview.
► ► showing a lack of interest / preparation.
► ► treating others with disrespect.
► the hiring method you will use:
► ► Situational Interview: Interviewer provides a scenario and asks the applicant a series of questions on "how they would handle the situation."
► ► Behavioral Interview: Interviewer delves into the applicants past experiences and asks job specific questions. Example: "Tell me about a time when…"
29. Emotional Intelligence Interview Questions:
► Why is this role of interest to you?
► What results do you want to achieve?
► How will this role help you to achieve what you want?
► What do you consider to be a few of your strengths?
► Who is responsible for your results?
► What makes you laugh?
► When is the last time you were embarrassed?
► What happened? How did you handle the situation?
► What activities energize and excite you?
► How do you have fun?
► What are two personal habits that have served you well?
► How good are you at accepting help from others?
► How good are you at asking for help?
► What is one of the internal battles to have each day?
► What makes you angry?
► What aspect of your work you are passionate about?
► How could you create more balance in your life?
► Who inspires you? Why?
► On an "average day" would you consider yourself a high or low energy person?
► On an "average day" is your main focus on results and tasks or people and emotions?
30. TELL ME ABOUT A DAY WHEN EVERYTHING WENT WRONG?
Here, too, you can start out by giving them an example of one of your days from hell. It isn't about feeding them a scenario you're looking for your interviewee to spit back; you're just modeling the type of situation you want to hear them reflect upon.
So don't just ask them to describe a bad day; ask how they dealt with it. Does it seem that they dwelled on the problem or blamed others (even if they put it differently), or really looked for solutions? Listen for evidence of any surefire coping mechanisms. You want to hire someone who's got the flexibility to deal with uncertain and unpredictable situations-a hallmark of emotional intelligence.
Shifting priorities happen in every company, and every job, so look for candidates who are flexible and possess the skills to help carry out change. Hire employees who are self-aware, motivated and display empathy advises DeLeon. "These skills will help employees better work in teams."
32. Mention what does a good model to build EQ in the workplace includes?
A good model to build EQ in the workplace includes
☛ Training
☛ Evaluation
33. Explain how emotional awareness strengthens nonverbal communication?
► It helps you respond in ways that show others that you understand, notice and care
► It creates trust in relationships by sending nonverbal signal that match up with your words
► It reads the unspoken messages that they are sending
34. Why EQ question should be asked in an interview?
EQ question should be asked in interview to check if
► The person has a strong understanding of the driving force behind his behavior
► Is the candidate's reaction is intentional or does he/she react to something or someone
► Is the candidate defensive? Is he self-aware
► Do the candidates reveals much about him or herself
35. TELL ME ABOUT SOMEONE YOU ADMIRE AND WHY YOU DO?
Consciously or otherwise, we tend to model some of our behaviors after those we admire. Ask your interviewee to reflect on that. Is the object of their admiration a "people person," someone who inspires and encourages others, or more of a tactical thinker who's better left down in the weeds, working things out on their own? There are no categorically wrong answers here, and sometimes the person a candidate says they admire reflects attributes they wish they possessed, not those they do.
All this is useful to find out. Listen carefully, then dig further by asking if there's anything they've picked up from the person they admire. You can even ask whether there's anything about that person the interviewee doesn't like, in spite of the things they do.
