Personal competence is about
☛ Self Awareness
☛ Self Regulation
To resolve the conflict successfully you can follow the following tips
☛ Manage stress quickly while remaining calm and alert
☛ Control your behavior and emotions
☛ Listen for what is felt as well as said
☛ Be willing to forgive
☛ Focus on the present
☛ Know when to let something go
Curiosity and the desire to learn are vital signs that a prospective employee wants to get better at something. "People who struggle with this question are the people who think they already know it all,". "These are the people you want to steer away from."
All information to the brain propagates through our senses, and when this information is stressful or emotional, our instinct take over and we lose the ability to act or react. Also, our memory is strongly linked to emotion. By staying connected to the emotional part of the brain, persons thinking capability and decision-making ability enhances. This is why EQ is related to the person's thinking or working ability
☛ People with low self-esteem but not for people with high self-esteem
☛ People with high self-esteem but not for people with low self-esteem
☛ No one
It is true for (b)
Non-verbal communication matters because it plays five major roles.
► Repetition: the listener can recall easily what the speaker is communicating and repeat the message the person is making
► Contradiction: they can contradict a message that an individual is trying to convey
► Substitution: It can be a substitute for a verbal message
► Complementing: It may add complement to a verbal message like patting a person on the back
► Accenting: It may accent or underline a verbal message
To improve the nonverbal communication, you can follow the following tips
► Focus on the other person
► Make eye contact
► Pay attention to nonverbal cues
The characteristics of emotionally intelligent people are
► They keep lines of communication open even when they are frustrated
► Identify the situation quickly when others are affecting their emotional state
► Express their care for others
► Are open to feedback
► Gel well and quickly with the mood of the room
► Only speak out when it helps the situation
This can set an interviewee off their footing a bit, but in a good way. Ask questions that indicate your lack of understanding and really press for details in the explanation. As you do, does your job candidate seem to fight back frustration and impatience-in their facial expressions, body language, and tone of voice? Or do they ask more questions in order to gather information about what it is you don't get?
Are they able to explain the idea simply and rework their approach to clarifying things when it becomes clear you're still confused? A highly emotionally intelligent candidate naturally assumes responsibility for getting their ideas across. The opportunity to share their knowledge and teach others is exciting, not stress inducing, and takes communication skills that this type of person loves to hone.
A job candidate's answer to this question can reveal several qualities:
► Whether the person is willing to take the time to think before speaking.
► If the candidate has the technical ability to explain something to a person who is less knowledgeable in the subject.
► Whether the candidate asks empathetic questions to the person being taught, such as, "Is this making sense?"