Describe a time when you went above and beyond to provide excellent customer service?

Submitted by: Muhammad
There was an instance when one of our regulars came in, and we were out of the beans that went in his usual roast. He was naturally a little upset, but fortunately a farmer's market was taking place just a block away. I went out, purchased some more beans and managed to keep him as a regular patron.
Submitted by: Muhammad

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