Explain me how do you measure – good customer service?
Submitted by: MuhammadGood customer service can be measured on following basis,
☛ Number of repeat customers
☛ Number and type of customer complaints received
☛ Number of referrals given by current customers
☛ Sales figure if service is product based
☛ Customer satisfaction surveys
☛ Benchmarking service with competitors
☛ Rate at which number of customers enrolled to your service
☛ Number of returns
Submitted by: Muhammad
☛ Number of repeat customers
☛ Number and type of customer complaints received
☛ Number of referrals given by current customers
☛ Sales figure if service is product based
☛ Customer satisfaction surveys
☛ Benchmarking service with competitors
☛ Rate at which number of customers enrolled to your service
☛ Number of returns
Submitted by: Muhammad
Read Online Customer Support Specialist Job Interview Questions And Answers
Top Customer Support Specialist Questions
| ☺ | Are you happy with your career as Customer Support Specialist? |
| ☺ | Tell me what would you do if you were presented a problem by a client that you didn’t know how to resolve? |
| ☺ | Explain me an example of a time when you have gone the extra mile for a client? |
| ☺ | What are your long term career goals as Customer Support Specialist? |
| ☺ | Explain me in our industry, what are some important trends that you see? |
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