Explain me the types of call center and what is the difference between them?
Submitted by: MuhammadThe types of call center are
☛ Inbound Call Center
☛ Outbound Call Center
Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer's queries or demands. Eg: Customer is calling a Telecom Company to know the current tariff on internet service they provide.
Outbound Call Center: In an outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.
Submitted by: Muhammad
☛ Inbound Call Center
☛ Outbound Call Center
Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer's queries or demands. Eg: Customer is calling a Telecom Company to know the current tariff on internet service they provide.
Outbound Call Center: In an outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.
Submitted by: Muhammad
Read Online Customer Support Representative Job Interview Questions And Answers
Top Customer Support Representative Questions
| ☺ | Tell us what type of team structure do you prefer working in? |
| ☺ | Tell me example where a customer walked in angry and returned home happy? |
| ☺ | Tell me what is your style of interaction with people? |
| ☺ | Can you handle multiple calls at the same time? |
| ☺ | Tell me what qualifies you for this position as Customer Support Representative? |
Top Customer Services Categories
| ☺ | WASH (Water, Sanitation, and Hygiene) Officer Interview Questions. |
| ☺ | Customer Relationship Officer Interview Questions. |
| ☺ | Humanitarian Affair Officer Interview Questions. |
| ☺ | Motorway Police Interview Questions. |
| ☺ | Janitor Interview Questions. |
