Have you utilised customer complaint feedback to improve how your team are selling?
Submitted by: MurtazaI started to notice that a lot of customers were complaining about feeling patronized by my agents. In response to this, I listened to the calls these complaints stemmed from and realized that words such as wonderful were being over used.
I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behavior. After this meeting, customer complaints reduced and sales increased.
Submitted by: Murtaza
I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behavior. After this meeting, customer complaints reduced and sales increased.
Submitted by: Murtaza
Read Online Leader of a Team Job Interview Questions And Answers
Top Leader of a Team Questions
| ☺ | Have you ever utilised customer feedback to ensure business excellence? |
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| ☺ | Have you utilised customer complaint feedback to improve how your team are selling? |
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