How do you deal with conflict in the workplace As Call Centre Agent?
Submitted by: AdministratorWhen people work together, conflict is often unavoidable because of differences in work goals and personal styles. Follow these guidelines for handling conflict in the workplace.
☛ 1. Talk with the other person.
☛ 2. Focus on behavior and events, not on personalities.
☛ 3. Listen carefully.
☛ 4. Identify points of agreement and disagreement.
☛ 5. Prioritize the areas of conflict.
☛ 6. Develop a plan to work on each conflict.
☛ 7. Follow through on your plan.
☛ 8. Build on your success.
Submitted by: Administrator
☛ 1. Talk with the other person.
☛ 2. Focus on behavior and events, not on personalities.
☛ 3. Listen carefully.
☛ 4. Identify points of agreement and disagreement.
☛ 5. Prioritize the areas of conflict.
☛ 6. Develop a plan to work on each conflict.
☛ 7. Follow through on your plan.
☛ 8. Build on your success.
Submitted by: Administrator
Read Online Call Centre Agent Job Interview Questions And Answers
Top Call Centre Agent Questions:
| ☺ | What are you looking for in a new position As Call Centre Agent? |
| ☺ | What's a time you disagreed with a decision that was made at work? |
| ☺ | What did you like least about your last (or current) job As Call Centre Agent? |
| ☺ | What other companies are you interviewing with? |
| ☺ | What have you learned from mistakes on this job? |
Top Customer Services Categories
| ☺ | WASH (Water, Sanitation, and Hygiene) Officer Interview Questions. |
| ☺ | Customer Relationship Officer Interview Questions. |
| ☺ | Humanitarian Affair Officer Interview Questions. |
| ☺ | Motorway Police Interview Questions. |
| ☺ | Janitor Interview Questions. |
