Since this is a customer-facing role as you know, you will regularly face conflict. What are your strategies for handling conflict?
Submitted by: MuhammadMy first reaction to conflict is to try to understand the perspective of whomever the conflict involves. My rule of thumb is to first seek to understand, then seek to be understood. Not only does listening to the other person allow me to clearly determine the root of the problem, it also helps ease the tension so we can communicate more calmly and effectively.
Submitted by: Muhammad
Submitted by: Muhammad
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