Suppose a customer commits to an even greater business if you customize the solution completely based on their request. Would you do it?
Submitted by: Muhammad
A large part of this answer would have to be borrowed from above. Customizing a solution completely just for one customer doesn't make 100% business sense, especially if you're in a SaaS environment. You're in the business to provide an out-of-the-box solution, and the customization's wouldn't help any other customer in your kitty. This change may help you acquire this one large customer, but wouldn't fit in at all in to your long term product plans.
Submitted by: Muhammad
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