Tell me about a situation where someone was performing badly in your team?
Submitted by: MurtazaAs part of my regular team monitoring, I assess all advisers call quality in order to measure them against the relevant DRIs. When reviewing calls for one adviser, I noticed a trend where the adviser was quite abrupt with callers. I scheduled a meeting in private with that adviser, which I prepared for by reviewing supporting information (including their performance statistics for the month).
Submitted by: Murtaza
Submitted by: Murtaza
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