Tell me do You Understand the Goals You Must Meet?
Submitted by: MuhammadThere is much more to customer service than simply answering telephone calls, and your interviewer will want to ensure that you understand all of the goals you must meet along the way. Some of these include your average call handling time, your issue resolution rates, your transfer rates and the number of calls you escalate. “I will work hard to exceed the goals presented to me by the company. I always give 110% in everything I do, and I am not afraid to ask for advice if I feel that I am struggling with any goal” would be a great answer.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Customer Support Specialist Job Interview Questions And Answers
Top Customer Support Specialist Questions
☺ | Are you happy with your career as Customer Support Specialist? |
☺ | Tell me what would you do if you were presented a problem by a client that you didn’t know how to resolve? |
☺ | Explain me an example of a time when you have gone the extra mile for a client? |
☺ | What are your long term career goals as Customer Support Specialist? |
☺ | Explain me in our industry, what are some important trends that you see? |
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