Tell me how can you resolve the problem to customer's satisfaction?
Submitted by: MuhammadTo resolve the problem to customer's satisfaction, you need to follow the following techniques.
☛ Talk to the customer: Standard emails or letters might work in some cases, but often you can achieve more quickly with a phone call. It will make feel customer more personal and understand their complaint
☛ Figure out the problem and requirement: Listen carefully to your customers need carefully and ask them what they want
☛ Ask about wider issues: Ask open ended questions like – is he happy with your service or product? What other feedback does he want to give?
☛ Offer something back: If a customer has a genuine issue with the service/product, and there is a chance of losing it, it's better to give him some offer/discount/coupons, etc. to keep him stick to your service.
☛ Confirm your solution: To avoid dispute after coming up with solution on phone, it's better to take follow up by email or letter
☛ Take follow up: This is where most people miss- get a member of your staff to check that all is well. It will help to minimize the common problem faced by customers.
Submitted by: Muhammad
☛ Talk to the customer: Standard emails or letters might work in some cases, but often you can achieve more quickly with a phone call. It will make feel customer more personal and understand their complaint
☛ Figure out the problem and requirement: Listen carefully to your customers need carefully and ask them what they want
☛ Ask about wider issues: Ask open ended questions like – is he happy with your service or product? What other feedback does he want to give?
☛ Offer something back: If a customer has a genuine issue with the service/product, and there is a chance of losing it, it's better to give him some offer/discount/coupons, etc. to keep him stick to your service.
☛ Confirm your solution: To avoid dispute after coming up with solution on phone, it's better to take follow up by email or letter
☛ Take follow up: This is where most people miss- get a member of your staff to check that all is well. It will help to minimize the common problem faced by customers.
Submitted by: Muhammad
Read Online Customer Support Specialist Job Interview Questions And Answers
Top Customer Support Specialist Questions
☺ | Are you happy with your career as Customer Support Specialist? |
☺ | Tell me what would you do if you were presented a problem by a client that you didn’t know how to resolve? |
☺ | Explain me an example of a time when you have gone the extra mile for a client? |
☺ | What are your long term career goals as Customer Support Specialist? |
☺ | Explain me in our industry, what are some important trends that you see? |
Top Customer Services Categories
☺ | WASH (Water, Sanitation, and Hygiene) Officer Interview Questions. |
☺ | Customer Relationship Officer Interview Questions. |
☺ | Humanitarian Affair Officer Interview Questions. |
☺ | Motorway Police Interview Questions. |
☺ | Janitor Interview Questions. |