Night shift Call Center Agents Question:

Your client is upset with you for a mistake you made, how do you react?

Submitted by: Administrator

Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.
Submitted by: Administrator

☺	Why should we give you this job As Night shift Call Center Agents when someone else is equally qualified?

☺	Do you have any questions for me?

☺	Do you have good computer skills?

☺	What have you learned from mistakes on the job?

☺	How would you go about establishing your credibility quickly As Night shift Call Center Agents with the team?

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