1. Tell me how does your work experience equip you for this job?
Find the key abilities and skills required for this position in the job posting. Describe how you demonstrated these skills in your previous jobs.
Key skills for clerical positions usually include communicating with customers, employees and other individuals to answer questions and obtain and give information, taking and directing calls, filing, compiling, checking and distributing documents and correspondence, recording data and scheduling activities.
2. Explain me what sort of interactions did you have with the public?
Focus on dealing with queries or requests from customers or members of the public.
Highlight your use of knowledge of the department and company to successfully answer queries and provide information. These clerical interview questions are exploring your ability to provide an efficient information service to the public, clients, colleagues and managers.
3. Tell us what are the responsibilities of bill collectors?
Responsibility of bill collector includes
☛ Identifying customers with back due accounts and notifying them by email or telephone
☛ Negotiating repayment plans, maintaining electronic account and collection records
☛ Referring customers to referrals to professional debt counselors
☛ Forwarding statement of customers to legal bodies to take actions
4. Tell us what all ways a bill collector can collect his debt from a customer?
☛ By direct communication with the debtor
☛ Filing a lawsuit against the debtor
☛ By taking custody of the property or selling customer property
☛ By hiring debt collection service
5. Tell us what is a letter of demand?
A “letter of demand” is usually issued by a bill collector to the customer, stating about the filing a lawsuit if payment is not done by debtor in given period.
6. What are your professional goals as Cash Clerk?
The purpose of this question is to understand your expected career trajectory. The hiring manager wants to know if you can plan for the future and what kind of goals you set. For instance, are you realistic? Are you ambitious? If you have target objectives in mind, state them. If not, talk about how you've focused on your personal and career development.
7. Tell me are you comfortable handling money?
Handling money is expected to be my primary duty. I have no problem with that responsibility. I've worked as a cashier for three years and have experience counting back change and balancing my cash register. A customer has never had an issue and my register has never come up short.
8. Explain me what need to be careful about while performing large amount of data entry?
One must be careful about precision and high accuracy when performing data entry. This can be achieved by putting in a great attention to the detail. Data has to be compared for verification of accuracy and completeness so that any possible discrepancies are identified and eliminated with appropriate corrective measures. The data entered should be presentable.
Yes! I do, without any ticket.
10. Explain me what personal characteristics should a bank clerk possess?
Besides being presentable in both appearance and demeanor, a bank clerk must be responsible, a quick and efficient worker, and committed to flawless performance. Clients are easily annoyed by mistakes when it comes to their bank accounts and money transactions.
11. Tell me what is your passion?
To achieve excellence at my place of work.
12. Explain me something about yourself, your past experiences and academic background?
I completed my high school in 2013. Since then, I have been working in diverse administration and clerical capacities. I had worked as a Receptionist at Global Resource Solutions for 2 years and currently I am working as an Admin Clerk with Delco.
13. Tell us how do you stay organized and focused?
Accounting work is meticulous and requires strict attention to detail. The interviewer needs to know how you cope with this type of task. Pinpoint your most effective work methods and briefly explain each. For instance, do you prefer to do more tedious tasks after lunch to improve focus? However, keep in mind every company has a unique work environment and process, so imply that you're still flexible to the enterprise's methods and needs.
14. Tell us what advice would you give to the customer to avoid bad debt?
Bad debt occurs when customer ignores small things like
☛ Checking of a business and background of the client before offering credit
☛ Setting safe customer credit limits
☛ Release good only once the payment is cleared
☛ Before shipping any goods wait for direct deposit payment to clear
☛ As soon as a job is done send invoice to the responsible party
☛ Give all information on your invoice about the mode of payment
☛ Stay in regular touch with your client
☛ For early payment of bills offer a small percentage discount
15. Explain me any innovations you successfully made in your last job to improve efficiency?
The interviewer wants to know if you are able to analyze a problem and come up with a workable solution. Show how you use your initiative to pro-actively make positive changes.
16. Tell us what experience do you have with setting up meetings?
How did you organize venues, inform participants, organize documentation, set up the meeting room? Were you also responsible for taking and distributing minutes?
17. Explain me which computer software have you used?
Detail the packages you are familiar with and explain what you have used each package for. Give specific examples of the functions you are proficient in such as creating and formatting spreadsheets in Excel and creating and editing tables in Word. Relate your computer skills to the job requirements.
18. Tell us what types of correspondence were you responsible for?
When answering clerical interview questions like this, indicate the level of responsibility you had with regard to generating and editing correspondence. Did you type correspondence from rough drafts, corrected copies, voice recordings, dictation or previous versions? Highlight your knowledge of English composition, spelling and grammatical rules. Explain how you ensured accuracy. Provide work samples to support your answer.
19. Tell us what are the skills required to be a bill collectors?
Bill collectors should be good in communication and negotiations skill has they have to deal with customers who are in stressful financial situations.
20. Please explain what is the debt recovery procedure?
☛ Contact customer and remind about their payment politely
☛ Contact with an overdue payment reminder
☛ If the customer still fails to pay the payment as per the terms of the payment, send them a final notice
☛ Even after sending final notice if still there is no response from customer, try to make direct contact and ask for payment again
☛ After failing all options, if the customer still resent from payment then send a formal letter of demand. This could be the last option as it may spoil your relationship with the customer.
21. Tell me how a bill collectors can contact debtors?
Bill collectors can
☛ Make atleast three or more contacts per week by phone or letter
☛ In one month can make more than 10 contact by any other mean like e-mail
☛ Make a face to face contact more than once a fortnight
22. Tell me how would you describe excellent customer service?
I would define excellent customer service as doing whatever is necessary to keep the customer happy. Whether it's greeting them with a smile, ensuring they have everything they need, or providing them with assistance. It also means resolving any issues that may arise, no matter who was at fault.
The key is to prepare for the shift ahead both mentally and strategically. I would still provide exceptional customer service, but also adjust my work style to be faster paced than usual so that the lines would move quickly. A positive attitude and great service can outweigh a slight wait in line. If after some time the lines were still long, I would consult with my manager about calling in another coworker to help cover the shift.
24. Tell me what is your typing speed?
I can type more than 55 words per minute with accuracy.
25. Tell us examples of bank clerking duties?
Among the most common transactions are receiving deposits, cashing checks, and handling withdrawals. To perform such operations, clerks need to perform client identification and ensure validity of signature on documents and checks.
