1. Tell us what experience do you have with handling money?
Detail what your responsibilities were in this area. Did you collect, count and disburse money? Was there any basic bookkeeping involved? Were you responsible for any banking transactions?
2. Tell us were you responsible for coordinating any events, projects or programs?
Have a good example ready of a project where you were involved in the planning and organization. Clerical interview questions like this are designed to explore your planning and organization skills as well as your initiative and ability to work independently. Focus on these skills in your answer.
3. Tell us what information were you responsible for processing?
Focus on the types and volume of information - forms etc - to be captured and processed. What software and systems did you utilize? An important part of answering clerical interview questions about information processing is to detail how you verified or audited the information before processing it? How do you check for errors?
4. Tell me what is Fair Debt Collection Practices Act?
It is an act which is prevalent and valid in U.S, and it creates guidelines according to which the bill collectors may conduct business, and it also determines the rights of consumers involved with bill collectors.
5. Tell us an example of the sort of deadlines you had to meet?
Be specific about any daily, weekly, quarterly deadlines you regularly had to meet. Explain how you scheduled your activities to ensure that you did meet the deadlines.
6. Explain me the busiest work situation you have recently experienced?
Again have an example ready for the interviewer. Describe the situation, the actions you took to meet the demands and the outcome. Focus on your ability to perform under pressure by planning and prioritizing successfully. Avoid making negative comments about having to handle a busy situation but rather convince the interviewer that you enjoyed the challenge.
7. Tell us what reports did you have to compose, format or check and distribute?
Give examples of the reports you were responsible for and explain how you obtained and managed the necessary information and what systems you used to generate and distribute the reports.
8. Tell us do you work well with computers?
Accounting clerk interview questions and answers will often pay close attention to your technological abilities and talents. You will spend a majority of your time working with a range of computer programs and software. When you respond to the inquiry, be sure to point to specific specialties and proficiencies. State your familiarity with various operating systems and standard industry technology. If you happen to have any relevant certifications, you should mention those as well.
9. Explain how would you rate your communication skills?
In almost any industry and position, quality communication is imperative. Thus, accounting clerk interview questions and answers spend time on this capacity. Most likely, you will work in an office, but you might have some administrative duties. For this question, you can form a response about your customer service background or incorporate an example of a time when you resolved a client issue. Be sure to elaborate on the most relevant and positive details of your work history.
10. Tell us what types of specialized clerical equipment can you proficiently use?
I am skilled in using a multitude of office equipment including:
Multi-line telephone system
• Laser/dot printers
• Photocopy machines
• Fork lifters
• Large puncturing machines
• Scanners
11. Tell me what is your greatest weakness for the position as Cash Clerk?
I tended to be a perfectionist, and as a result I struggled to delegate to others. However, I have found that in order to develop both individually and as an organization, everyone in a company must be given responsibility, and through this a solid team develops and the organization thrives.
12. Explain me what types of data management systems have you worked with?
Highlight how you made sure that data was kept current and being done accurately. How did you ensure efficient retrieval of information? Detail the different systems you are familiar with and explain their advantages and disadvantages. Discuss any improvements you made. This shows that you actively managed the data system and not just maintained it.
13. Please explain how do you prioritize your work?
Describe the techniques you use to organize your work. How do you determine the importance and urgency of a task? What else do you consider when prioritizing your work - for example, the available resources to complete the task? Show how you are able to use your judgment and plan the most appropriate course of action.
Bank clerks should be highly aware of their position as the first point of contact for most customers. Clerks are the face of the company; they are presentable and professional in demeanor. They answer all queries clearly and politely.
15. Explain me what should be the qualities of cash office clerk?
In order to score well in this interview question, an efficient way is to give a list of qualities and skills that are in alignment with the respective position. You can start with:
☛ First, one must understand the methods required to succeed in this position
☛ Secondly, indicate that the job will be your #1 priority
☛ Third, indicate that you understand the importance of working as a team
Remember that regardless of position, self awareness is listed time and again as one of the number one things an employer looks for. Beyond this, staples such as:
☛ Good communication
☛ Confidence
☛ Trustworthiness
☛ Passion
☛ Preparedness
16. Tell us what specific software have you used for clerical work at your previous experience?
☛ PC and MAC databases
☛ Filemaker Pro
☛ Microsoft Office applications including Excel, Project, Outlook, Word and Power point
☛ Oracle Enterprise Systems
Banks are computerized. Clerks are required to operate basic computer applications, including the banking program that the bank is using. The job might involve some walking to consult other staff members or manipulate documentation. Otherwise, the job is sedentary and requires care and patience.
Yes. I am experienced in preparing/packaging parcels and documents for mailing and sending couriers using state and private courier services following all legal requirements
Third parties include
☛ The client or consumer
☛ The client's attorney
☛ Client's reporting agency
☛ The Creditor
☛ The Creditor's attorney
☛ The debt collector's attorney
20. Tell us what do you consider to be the most important qualities for this clerical job?
A clerical or administrative type job mostly involves information management and communication. Qualities like good listening and communication skills, planning and organizing, flexibility, adaptability, independent judgment, confidentiality, attention to detail and accuracy are all key to clerical jobs.
21. Explain me what sort of information did you have to keep confidential in your last clerical job?
Show how you used your judgment to determine what types of information and situations to keep confidential. Give specific examples of the confidential information you managed. How was this information stored? How did you monitor it? What was the process for retrieving it?
Customers usually have excuses like:
☛ Cheque is in post: Ask him to send a copy of cheque through mail and inquire about the cheque number, date and what name the cheque is issued. If they are telling you the truth then, it will provide you all the facts you asked for and if not then probably they are lying
☛ Not received any statement, notice or any invoice: It is the most common excuse you will face. Ask them to give their address and make a request to pay the debt on that day itself.
☛ Account department operates only at 9am to 12pm one day a week: In such cases, think about the company size, is it really big to have an accounting department. And if yes, try to contact the director or partner of the company they can process your payment.
☛ Debtor is never available: Try to get personal contact number through which you can reach the debtor if that is not working send a warning letter about the payment to the debtor's address, and they should call you back.
☛ Cash flow problem: If the client is really facing cash-flow problem ask him to pay the amount in small installment, if he is still resentful about paying the debt than refer them to a debt counsellor. If the problem is temporary then give him some time to overcome his problem but time should not exceed to a longer duration.
☛ Signatory is passed away: Nothing much can be done in such cases, unless you have a proper legal paperwork that states the third party name for the payment if anything goes wrong with the main party.
☛ Account is already been paid: If the debtor gives such excuses then try retrieve all the information like which bank account, date and day of the payment deposited, request to mail a copy of deposit slip, etc. If he stammers anywhere while giving information, then get alert it's a red flag.
☛ Too busy: Show appreciation to debtor that keeps him busy, and politely ask them to settle the payment without any delaying as it is the best interest for him.
23. Operational and Situational Cash Clerk Job Interview Questions:
☛ What other customer-facing experience do you have?
☛ Describe your experience with cash-handling.
☛ This job involves repetitive tasks. How do you stay motivated?
☛ Walk us through a typical day at your last job. What were your responsibilities?
☛ Tell us about a time you made a suggestion that saved time, money, or improved revenue.
☛ What would you do if you knew that you would be extremely late for your shift?
☛ How would you deal with a co-worker who wasn't doing their share of the work?
☛ What would you do if you had a slow day at work? How would you spend your time?
☛ Describe a time you had a disagreement with your supervisor. How did you resolve the situation?
☛ A customer tries to combine two offers that cannot be combined. How would you handle it?
☛ A customer wishes to return an item for a refund. What procedure do you follow?
☛ A customer has a question, but you don't know the answer. What are your next steps?
☛ Describe a time you went above and beyond to deliver excellent customer service.
I offer:
• Profound communication ability including grammar, punctuation, proofreading, spelling and telephone skills
• Well versed in performing word processing jobs; letters, memos, reports and a like
• Outstanding front desk and reception skills
• Strong organizational skills
• Ability to work independently, maintain confidentiality and prioritize tasks in a busy environment
• Excellent interpersonal skills for maintaining positive corporate relationships
• Capability of working under pressure
• Strong motivation, detail orientation, professionalism and ability to multi task
25. Tell us are you a reliable person with strong work ethics?
Not a surprising question to ask a bank clerk. Reliability implies the ability to maintain confidentiality and never disclose any banking information to unauthorized persons outside work. Reliability and work ethics also imply the ability to perform customer operations honestly and with care.
26. Explain me about a time you provided excellent customer service?
A customer came in looking for a product she saw online, however we did not carry it in stores. I apologized and explained that our store inventory differed from our online inventory. I showed her a similar product in our store that she could purchase. As well as offering her the option of free express shipping on the online product just in case she was sold on that specific one. I allowed her to choose whichever was most convenient for her to show we were willing to do whatever it took for her to leave a happy customer.
27. Where do you see yourself in the next ten years as Cash Clerk?
I plan to pursue my study and obtain a bachelor's degree in business administration while working with you as an Admin Clerk. It will help me excel in your company as well and by the end of ten years I might be promoted for my excellent work to the administration director position.
28. Tell me do you prefer working alone or on a team? Why?
I work highly effectively alone, however I prefer to work on a team because it can be extremely beneficial. I feel that collaborating with others allows for more ideas and higher efficiency and speed. If we're all working well together, it will be apparent to our customers and reflect well on the company.
29. Tell us before filing a lawsuit against debtor what all things need to be considered?
Things to be considered before filing a lawsuit is
☛ Is yours claim large enough to sue, as most attorneys in U.S will not file a lawsuit under $1000 and even $2000
☛ Is debtor active in business or job
☛ Find the correct address where you can send a legal notice to the debtor
☛ Check whether debtor holds up enough cash or property to pay the debts
☛ Some debtors won't pay you unless legal action is not held, so hire an attorney who has experience in such cases
☛ If the client has the upper hand then always go for a settlement, as they have rights to counter claim against you for damages
☛ Can you provide enough proof or documentation that substantiate the debt
☛ Will you be able to present a witness if needed
☛ Does the cost include the warrant filing a lawsuit
30. Explain me what bill collectors can't do while calling customers for debt collection?
Bill collectors can do following things
☛ Using obscene or abusive language
☛ Harassing customers with repeated calls
☛ Calling before 8 am onwards or after 9 p.m.
☛ Giving wrong amount of your debt
☛ Calling at office hours even if you asked not to call
☛ Sharing your debt information to others
☛ Falsely claiming himself as law enforcement official or credit bureau representative
☛ Threatening unnecessarily to sue you or seize property unless they actually plan to execute it
31. Tell us how many calls did you have to take on an average day?
This provides an indication of how busy you were and how much time was spent on dealing with requests for information. If you also dealt with the public via written communications then include this in your clerical interview answer.
32. Tell us examples of bank clerking duties?
Among the most common transactions are receiving deposits, cashing checks, and handling withdrawals. To perform such operations, clerks need to perform client identification and ensure validity of signature on documents and checks.
33. Tell me what is your typing speed?
I can type more than 55 words per minute with accuracy.
The key is to prepare for the shift ahead both mentally and strategically. I would still provide exceptional customer service, but also adjust my work style to be faster paced than usual so that the lines would move quickly. A positive attitude and great service can outweigh a slight wait in line. If after some time the lines were still long, I would consult with my manager about calling in another coworker to help cover the shift.
35. Tell me how would you describe excellent customer service?
I would define excellent customer service as doing whatever is necessary to keep the customer happy. Whether it's greeting them with a smile, ensuring they have everything they need, or providing them with assistance. It also means resolving any issues that may arise, no matter who was at fault.
