1. Tell us what skills do you think are most essential to this line of work?
Since being an insurance clerk can encompass a wide range of duties, I believe the best clerk would be someone who is dependable. A clerk needs to know how to prioritize a workload so that the most important tasks get taken care of first. I also believe communication is vital. In my career, I have noticed that the most confusion stems from inefficient communication, so if I were offered the position of clerk, I would make sure to keep everyone in the loop regarding important activities.
2. Tell us how do you handle difficult customers?
Cutomers' aren't difficult it situations that are difficult, By stepping into their shoes and getting their.
3. Tell me why are you the best candidate for us as Claim Clerk?
I am the best candidate because I will not let you down. I'm not perfect but when I work I give it my all to over achieve what your expecting and leave you and the customers satisfied.
As a clerk, it goes without saying that there would be stress in the job and that your attitude of calmness can avert many a crisis. If you have had any such experiences, recount them to the interviewer when asked. Warning! Remember to be brief, and avoid arrogance.
5. Explain me how Has Your Training Prepared You For This Job?
Recruiters look for candidates dedicated to the insurance industry who could use their training and experience in the company as they grow. For example, talk about your participation in the Insurance Data Management Association and how your involvement puts you in contact with key players in the industry. Refer to the knowledge you gained about changes in claims assessment while studying for your Chartered Property Casualty Underwriter certification. Explain that you've studied the state insurance codes and look forward to putting your extensive knowledge to use for the company.
6. Tell me how would you describe (needed insurance claims clerk or your) work style?
My work style matching exactlty what cashier job requires by: being reliable, responsible, and dependable, and fulfilling obligations, being careful about detail and thorough in completing work tasks, being honest and ethical, being pleasant with others on the job and displaying a good-natured, cooperative attitude, being open to change (positive or negative) and to considerable variety in the workplace.
The ability to create and share documents, reports, manage and upload files, and perform back-ups are skills that are helpful for medical billing and coding jobs. You would also want to mention any word processing (Microsoft Word) or spreadsheet (Excel) programs you have experience with.
8. Tell us what procedure codes are you most familiar with?
This is pretty self explanatory and more likely one of the top interview questions to be asked of coders. Before interviewing, its a good idea to review some of the more common codes used in their particular specialty.
9. Tell me have you ever appealed a denied claim? What's your process in resolving a denied claim?
Knowing how to file an appeal with the insurance carrier is important in resolving denied claims. It takes patience as most all insurance companies have different processes, requirements, and time frames for the appeal process. It's not always straightforward for a reason.
10. Tell me how long does it take you to process a day's charges?
Its good practice to process claims within 72 hours (3 days) of the date of service. Providers want to know that the medical biller and coder will promptly submit claims for payment.
11. Tell me the difference between co-pays, deductibles, and co-insurance?
The medical insurance specialist should have a good understanding of how deductibles and co-insurance are calculated, how to apply write-offs, and how to apply co-pays. Many times these are determined on the EOB by the insurance company but it's important to understand how they are calculated. Some providers require the patient to pay their co-insurance and apply deductibles up front before claims are filed to make sure they get paid.
12. Tell us how do you deal with rejected or unpaid claims?
The longer claims go unpaid, the less likely it is they will be paid. Getting denied or rejected claims corrected and re-submitted can be a lot of revenue to a provider. A prospective biller or coders effectiveness and experience here is very important to a practice's accounts receivables and likely one of the top interview questions.
13. Tell me what's your understanding of medical terminology?
Having a basic understanding of medical billing terms is important not only for medical coding but also for medical billing specialists. Make sure you have a familiarity with the more basic medical terms related to billing and coding as it relates to the billing process.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, Understanding written sentences and paragraphs in work related documents, Talking to others to convey information effectively, Being aware of others' reactions and understanding why they react as they do, Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
15. Explain me why do you want to do this job as Claim Clerk?
This is a question that may be asked in the middle of the interview. It is asked to determine whether the applicant knows the ins and outs of the job and is serious.
The best way to answer this question is through giving a proper break down of the aspects of the job that you like, and how it fits your skills.
16. Explain me about your typical workday – how do you prioritize assignments?
A clerk is a company resource who receives tasks from many departments and individuals within the business organization.
The straightforward answer is that you ask your immediate superior to prioritize your work. They will do so with regards to the level of seniority and the level of importance. When additional tasks are brought to you, even those marked urgent, your superior must either decide on a case-by-case basis or give you specific guidelines.
17. Tell us have you ever had difficulty with a supervisor?
Difficulties when handled properly losses its meaning, understanding a situation in a early stage and working towards a successful solution is the way I work. For example we had promotions running for our new project and everything went on well until I was informed the designer who had to deliver designs for the print collateral was over his schedule, which meant we will be promoting without proper print material. Though it was not my job I steeped in spoke to the person understood he was overworked with many different jobs to be finished and it was overwhelming for him. The only solution I could make out was I spoke to his design manager to ease him of some of his projects for 2 days and the result was we launched and promoted our new product with the complete set of print collaterals.
18. Explain me do you have experience as a Warranty Clerk?
I have previous experience of sales where I have closely worked with warranty issues and needs and my previous Job at Goodwill I have scaled up from my position to fill in this position many a time.
19. Please tell us are you efficient with your time?
I like having at least one hour of uninterrupted time in the early morning to plan my day. I usually start around 7 a. M. Otherwise, I enjoy an office with open doors, constant feedback, and lots of energy and activity. It helps me work more productively when I sense how busy everyone else is, too."
20. Tell us what did you like and dislike about your previous job?
I loved my job, the environment, and my coworkers. I dislike the pay.
21. Tell us where do you hope to go in your career?
It is my goal one day to become a claims adjuster. I understand this requires more education and training on my end, but I am more than willing to put in the work. Getting a position as an insurance clerk would be a huge asset in achieving my goals, and I fully intend to start taking college classes in the fall to learn more about the insurance industry as a whole.
22. Please explain what has been your biggest professional disappointment?
I would not call it is a disappointment but I would say a learning experience, a client wanted high pressure hose end fitting for agricultural purpose, Convincing him that his problem cannot be solved by what he was asking for was impossible. A week later when I called for a follow up, he sounded different, he was experiencing the problems which I mentioned he would if he would not change his mind.
23. Please tell me about an accomplishment you are most proud of?
I always have been sincere in my Job and accomplishments was to be given a double bonus for my work planning and integrity towards my job.
24. Explain me about yourself. What is your job experience?
This is the generally the first question that is asked by an interviewer.
Keep in mind that the interviewer does not have time to listen to a detailed story.
Therefore, speak briefly regarding your work experience. Highlight important factors, and be concise. Share your recent and relevant career experiences and how it qualifies you for the said job.
25. Tell me how many languages do you speak? (Optional – depends on the job description)
With the advent of globalization and outsourcing, it is very important to know more than one language, so as to be better placed to interact with all kinds of clients.
To answer this question, provide the languages and the level of knowledge write/read/speak for each.
