1. Explain have you billed or coded for any specialties?
Yes, I have. Providing coding and billing services to a mental health facility, I had to monitor number of visits and pre-authorizations.
2. Tell me how do you keep current with insurance and healthcare coverage changes?
We are trained on a regular basis at work. Additionally, certification upgrades help and so does maintaining liaison with insurance companies and other healthcare agencies help as well.
3. Tell us what's your understanding of medical terminology?
I am comfortable with medical terminology as a whole and have extensive knowledge of terminology associated with both dermatological and ophthalmological procedures.
4. Explain what's your understanding of medical terminology?
Having a basic understanding of medical billing terms is important not only for medical coding but also for medical billing specialists. Make sure you have a familiarity with the more basic medical terms related to billing and coding as it relates to the billing process.
5. Tell me what makes you the best candidate for this position?
I believe my skills and abilities match what you are looking for and I can make an impact and bring benefit to the company.
6. Explain me what assignment was too difficult for you? How did you resolve the issue?
There was a time where I was having difficulty collecting on an account and I could not get in touch with the provider and I had to contact other providers and insurance companies to get in touch with them.
7. Tell us how would your previous supervisor describe you?
Reliable, quick learner, honest, good accounting knowledge, good communication and hard worker.
8. Tell me what is the Process for Appealing Denied Claim?
The first thing I do is find out just why a claim has been denied. If I feel that the denial is unfair, I consult with the doctor in question and re-file the claim providing information and proof of why it should not have been denied.
9. Tell us what Specialties have you Billed or Coded for?
Tell what specialities have you worked for or have knowledge about e.g Oncology, Cardiology, Ophthalmology, Dermatology, Internal Medicine or Family Practice.
10. Tell me what certifications do you hold?
I am CPC, CHRS and CBCS certified.
11. Tell me does your current employer use EMR or EHR?
Yes. They use both.
I think they do. Not all of them and it is up to us to see who may be playing games following reputation and insight.
13. Tell me do you know how to run reports? Can you customize reports?
Since I have worked extensively with most common billing software, I am comfortable with both manual and automated reports generation processes.
14. Tell me what Would You Change About Existing Record Systems?
A medical reimbursement specialist facilitates the claims payment process, spanning from the time a service is rendered right up until the balance is paid. They need to know about coding, medical terminology, insurance claims and billing, appeals and denials, privacy laws and compliance regulations. Record systems in physicians' offices, billing services and health care insurance companies can be very complex. Describe a health record index or storage retrieval system you've worked with and elaborate on procedures you feel could be improved. This shows a potential employer that you take pride in your work and think about ways to make the process more effective for the business and customers alike.
15. Tell me how would you handle a customer that is 14 days past due?
Started sending payment reminders after 5 days of sending invoice and make phone calls to customers before 4 days end period.
16. Tell us have you billed for Medicare and Medicaid?
This would be one of the top interview questions for providers who have a lot of Medicare or Medicaid patients. Government payers can be difficult and challenging to bill for. CMS has more paperwork, usually takes longer to pay, and can be frustrating to deal with. Providers who have a lot of Medicare patients will want to know your knowledge and experience of Medicare and the ability to get problems resolved quickly.
17. Tell me do you know how to run customize reports?
Since I have worked extensively with most common billing software, I am comfortable with both manual and automated reports generation processes.
18. Explain me how long does it take you to process one day's worth of patient visits or claims?
It takes about two working days at the very maximum.
Well at an event when attendees thought they had already paid, I will give it to them for the pre reg price and if they can email me a receipt I will pay them back.
The ability to create and share documents, reports, manage and upload files, and perform back-ups are skills that are helpful for medical billing and coding jobs. You would also want to mention any word processing (Microsoft Word) or spreadsheet (Excel) programs you have experience with.
Yes, I am familiar with claims submission procedures to clearing houses and I have resolved several claim submittal problems.
We had this patient whom we knew to be extremely difficult. She had a cosmetic procedure done and billed it to the agency who denied it. It was quite a horror trying to extract payment from her as she used abusive language and threatened to take us to court. We managed to negotiate payment from her by reasoning with her gently initially and then very sweetly telling her that we will take legal action. She paid three days later.
Yes, I am a Certified Billing Specialist from the AAPC
I am computer savvy. Apart from being able to work with most common software, I am familiar with IntelleChart and ECLIPSE
I have worked with both. It was interesting working with both despite the delays and the paperwork involved. Nonetheless, the experience has taught me much.
