Call Center Team Leader Interview Question:

Can you explain about your experience in ABC and training new employees. What does your process look like?

Submitted by: Muhammad

Interviewers want to know how you will efficiently and effectively set new employees up for success. As you walk them through the process, some good items to touch on are:

☛ Setting expectations
☛ Delivering hands-on training
☛ Evaluating new employee progress
☛ Ongoing training

For example, you could answer with something like:

My training style is very hands on and visual. I like to do the step for the employee the first time, allowing them to observe the task. And once they have my example to follow, they can complete the task with my supervision and advice. I also like to provide ongoing training by periodically checking in and having refresher training.
Submitted by: Muhammad