Explain me how would you handle a call from an angry customer?
Submitted by: MuhammadI think the first step is to stay calm and express to the customer that you understand them. I think it's also important to remember that it isn't personal, and the best way to de-escalate the situation is to work towards a solution.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
Top Call Center Team Leader Questions
| ☺ | Explain me why do you want to work for our company as Call Center Team Leader? |
| ☺ | Explain me how would you handle a call from an angry customer? |
| ☺ | Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome? |
| ☺ | Suppose I am an angry customer; How would you talk me down? |
| ☺ | Tell me how many calls per hour can you make/receive? |
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