Explain a time when you had to handle a difficult customer?
Submitted by: MuhammadSurely they have a story to tell, presuming they came into this role with some customer service experience. It's important to see what kind of story they choose to share. Ideally they'll explain how they were ultimately the hero in an otherwise terrible customer interaction. That they went over and above to make the customer happy, and that their manager was thrilled with the outcome.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
Top Call Center Team Leader Questions
☺ | Explain me why do you want to work for our company as Call Center Team Leader? |
☺ | Explain me how would you handle a call from an angry customer? |
☺ | Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome? |
☺ | Suppose I am an angry customer; How would you talk me down? |
☺ | Tell me how many calls per hour can you make/receive? |
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