Explain me how do you handle a customer who begins to yell at you?
Submitted by: MuhammadThe customer is no doubt having trouble with their product, and having to wait on hold for technical assistance can be frustrating. I understand this, and thus I can avoid getting angry because I can sympathise with their frustration. Irate customers are part of life, and a simple apology will usually go a long way toward calming them down.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
Top Call Center Team Leader Questions
| ☺ | Explain me why do you want to work for our company as Call Center Team Leader? |
| ☺ | Explain me how would you handle a call from an angry customer? |
| ☺ | Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome? |
| ☺ | Suppose I am an angry customer; How would you talk me down? |
| ☺ | Tell me how many calls per hour can you make/receive? |
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