Explain me how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Submitted by: MuhammadNot every customer is in the right mood for a sales call, and I understand that. Irate customers are part of the game, and I can easily calm them down with an apology; however, I will usually attempt to get a callback time so a valuable potential customer doesn't lose out on the great benefits your products can give them.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
Top Call Center Team Leader Questions
☺ | Explain me why do you want to work for our company as Call Center Team Leader? |
☺ | Explain me how would you handle a call from an angry customer? |
☺ | Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome? |
☺ | Suppose I am an angry customer; How would you talk me down? |
☺ | Tell me how many calls per hour can you make/receive? |
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