Tell me what do you know about customer service?
Submitted by: MuhammadThe customer service knowledge requirements will vary depending on the organization, the product or service and the scope of the customer service job.
However typical knowledge requirements for a customer service job include:
☛ knowledge of relevant computer applications
☛ data entry
☛ information processing
☛ numeric, oral and written language applications
☛ administrative/clerical procedures
☛ customer relationship principles and practices
Questions around the knowledge requirements will usually be answered by reviewing your resume as they refer directly to your qualifications and work experience.
Prepare for questions that explore your customer service training and your work experience relevant to the specific knowledge requirements listed such as:
"Which software applications are you proficient in?"
"What products and services have you dealt with?"
"How many orders/queries did you deal with on an average day?"
Submitted by: Muhammad
However typical knowledge requirements for a customer service job include:
☛ knowledge of relevant computer applications
☛ data entry
☛ information processing
☛ numeric, oral and written language applications
☛ administrative/clerical procedures
☛ customer relationship principles and practices
Questions around the knowledge requirements will usually be answered by reviewing your resume as they refer directly to your qualifications and work experience.
Prepare for questions that explore your customer service training and your work experience relevant to the specific knowledge requirements listed such as:
"Which software applications are you proficient in?"
"What products and services have you dealt with?"
"How many orders/queries did you deal with on an average day?"
Submitted by: Muhammad
Read Online Customer Support Specialist Job Interview Questions And Answers
Top Customer Support Specialist Questions
| ☺ | Are you happy with your career as Customer Support Specialist? |
| ☺ | Tell me what would you do if you were presented a problem by a client that you didn’t know how to resolve? |
| ☺ | Explain me an example of a time when you have gone the extra mile for a client? |
| ☺ | What are your long term career goals as Customer Support Specialist? |
| ☺ | Explain me in our industry, what are some important trends that you see? |
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