Tell us how do you deliver great customer service?
Submitted by: MuhammadGet nervous if the candidate doesn't appear to have ever thought about this question. Ideally, your interviewee will talk about their strengths and priorities for great customer service.
They might talk about how they actively listen to customers or manage their time well to resolve issues quickly. Perhaps they discuss how they develop in-depth product knowledge.
But if the candidate seems stumped by this question, it's a red flag that they're inexperienced or don't prioritize self-reflection and self-improvement.
Submitted by: Muhammad
They might talk about how they actively listen to customers or manage their time well to resolve issues quickly. Perhaps they discuss how they develop in-depth product knowledge.
But if the candidate seems stumped by this question, it's a red flag that they're inexperienced or don't prioritize self-reflection and self-improvement.
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
Top Call Center Team Leader Questions
| ☺ | Explain me why do you want to work for our company as Call Center Team Leader? |
| ☺ | Explain me how would you handle a call from an angry customer? |
| ☺ | Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome? |
| ☺ | Suppose I am an angry customer; How would you talk me down? |
| ☺ | Tell me how many calls per hour can you make/receive? |
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