Tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?
Submitted by: MuhammadI would apologize and assure the customer that I will make certain their number gets categorized correctly. I would then note it in the CRM application. That way even if it's a system error we will still catch the mistake next time and another agent won't have to deal with an escalated encounter. Lastly, I would notify my manager.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
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