What Are The Key Elements of Customer Service in Call Center?
Submitted by: MuhammadWhether you are working at an inbound or an outbound call centre, your job relies on great customer service. Therefore, expect the employer to ask you about key elements of customer service. When answering this question, concentrate on an answer that shows respect for the customer, understanding of the customer's needs, the ability to listen well, meeting the customer's expectations, and serving the customer above their expectations.
Submitted by: Muhammad
Submitted by: Muhammad
Read Online Call Center Team Leader Job Interview Questions And Answers
Top Call Center Team Leader Questions
☺ | Explain me why do you want to work for our company as Call Center Team Leader? |
☺ | Explain me how would you handle a call from an angry customer? |
☺ | Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome? |
☺ | Suppose I am an angry customer; How would you talk me down? |
☺ | Tell me how many calls per hour can you make/receive? |
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