1. What is one of the latest Computer Processors (CPU)?

The Intel Pentium Quad Core Intel I3, I5 and I7 processors is the latest computer processor.

2. Which desktop operating system are you familiar with?

You will need to have familiarized yourself with the system used by the organisation you are hoping to join. Focus your answer on those systems, but also mention other systems with which you have experience.

3. What is DHCP and what is its purpose?

Dynamic Host Configuration Protocol. It assigns dynamic IP addresses to network devices allowing them to have a different IP address each time they are connected to the network.

4. Would you describe yourself as a problem solver and why?

You should obviously give a positive answer. You should give examples that show that you can think critically and highlight your skills.

5. What are your reasons for wanting to work with us?

From your research on the company, you should be able to spell out what has attracted you to apply for the position - perhaps they focus on an area of research that you enjoy or would like to become involved with; maybe they offer opportunities that competitors do not; or possibly they are active in a field that interests you. Be careful, though, do not pretend to have an interest in something that you do not - your deception will be noticed.

6. Why do you want to work for this organisation?

Let the interviewers know that you have done some homework by saying that in your job search their company stood out from the rest because "...". You should also mention the company's history, products, philosophy, reputation etc.

7. What do you know about our company and our products?

To answer this question, you must have done your homework and to show it. You will need to know what the company does and something about its products. You will also need to be aware of recent developments and know a little about the leading figures in the company.

8. Describe a situation where you have had to deal with a difficult person and how you handled it?

This question is best answered by reference to a successful outcome to a difficult situation that you have encountered. In general terms, you could say that you understand the frustration of end users and that good communication often goes a long way to resolving issues.

9. What is your least favorite aspect of desktop support?

This is designed to see how well you will fit with the present team. A good answer would be along the lines of being unable to solve a problem due to factors outside you control, like hardware failure for instance.

10. What is your troubleshooting process?

The basic troubleshooting process is:
☛ Identify the problem.
☛ Consider likely causes.
☛ Test theories to localise the cause.
☛ Formulate and implement a plan to solve the problem.
☛ Verify that the problem is solved and take steps to prevent a reoccurrence.
☛ Record your findings, what action you took and the outcome.

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