Systems Software Support Representative Question:

Your client is upset with you for a mistake you made, how do you react?

Submitted by: Administrator

Acknowledge their pain - empathize with them. Then apologize and offer a solution to fix the mistake.
Submitted by: Administrator

☺	Your client is upset with you for a mistake you made, how do you react?

☺	What does quality work mean to you?

☺	How do you inspire others to be better?

☺	How good are you at problem solving?

☺	Tell me about a time when you had to make a decision without all the information you needed. How did you handle it As Systems Software Support Representative? Why? Were you happy with the outcome?

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