1. Tell me what experience do you have in call center?
If you are fresher and you don't have experience then you mention something that can relate you with the call center like I have worked in desktop supporte or holding a certificate for mass communication etc. You are experienced then not an issue.
2. Tell me how you handle pressure?
To handle the pressure situation, I always try to keep focus on work and avoid frustration.
3. Explain should I send a mailer out beforehand?
Statistics show that a good mailer with a follow up call can provide great results, speak to someone like Hanne Widmer for your mailing needs.
4. Tell me do you enjoy working in a team?
Any work in an organization requires a team work. So, answer to this question should be always positive.
5. Explain how will campaign results be reported?
On a daily basis, we will split the data into several sections. The main section will remain as it is, but we will copy and paste things like, Appointments, Short Term Leads, Long Term Leads, Info requests, and client to deal with, into separate sections for easy access. Normally done in Excel.
6. Explain how much time do you need to put together a campaign?
One working week, so we can prepare the data, brief the telemarketer and make sure everything is in place to start.
7. Tell me what is your typing skill?
This question means how many words you can type in a minute. If you know the number you can mention it but if you don't know than just tell them that I have a good hand on it.
8. Tell me who supplies the data?
The client does. This can be bought from people like, there are two main reasons for this:
a) some telemarketing companies will add a margin on top and sell you the same data.
b) The data is licensed to you and not the telemarketing company. No telemarketing company I know holds data inhouse of specific data.
9. Explain how you rate yourself on communication skills?
Call center always look for an employee with good communication skills, and you can rate yourself near 8-9 out of 10.
10. Tell me how will a typical campain run?
Before a single call is made everything must be agreed by both parties, from qualification process to what is being said, communication throughout the campaign is paramount, if things are not going to plan you have to choices,
a) moan about it and blame the telemarketing company your working with.
b) work with them to find out what is going wrong, is it a bad time of year, is it that people do not really understand the product//service. There is always an answer for any campaign going wrong, you just need to find the right angle
