1. What do you know about B2G?
B2G stands for business to government and is a derivative of B2B and is described as transaction between business and government in which a business entity supplies services or goods to a government sector or firm and can be stated as public sector marketing.
2. Explain what are the Most Important Sales Skills?
Not everyone can handle sales. You need to have the right attitude and abilities. At your job interview, the interviewer will be looking for your sales skills, and the aspects of the process that help close deals. An example of a good answer includes "The ability to recognize both verbal and non-verbal cues to adapt the sales strategies you implement to impress the prospective buyer."
3. Why do you want to work here as Telesales Representative?
To answer this question you must have researched the company. Reply with the company's attributes as you see them and how your qualities match them.
4. Explain how can a call be made successful?
Following tips can help in make a call successful :
☛ Make sure the first impression of the call is good as it is very important for the rest of the call.
☛ Be professional yet courteous.
☛ It is very important to be a dedicated to a call, the opposite can be sensed very easily on a call.
☛ Clear the objective of the call before you make one.
☛ At times it is important not to sell over the phone instead connect with the customer and make the deal in the business place.
5. Tell me what don't you like about sales?
This can be a very difficult question to answer. It is designed to trip people up who are not too keen on sales specifically. In sales, a good answer would be that you sometimes dislike having to abandon a lead even when it starts to become clear that they will not commit. This answer should indicate that you are eager to close deals and pursue harder markets.
6. Tell us how will you make our telemarketing more effective?
This very ambitious question is designed to test the candidate. If you have a history in sales you may well have some good ideas, so share these and say that you will be able to see how your experience and knowledge can be used to enhance processes when you start in the role. If you have no experience, say that your enthusiasm and desire to learn from a great team will help the team to become more effective.
7. Tell us do you think unwanted marketing should be a crime?
Unwanted marketing is a crime by the law but one can opt out of it by filing a petition or a request in court. Only some firms are exempted from this law. To avoid unwanted marketing one can file a request in the court to be in the list of numbers which are not to be called by telemarketing firms. I personally think that one should not barge into somebody's private space causing any form of inconvenience to the end user. Telemarketing should be handled more responsibly to avoid such situations and maintain standards of marketing and not degrade them.
8. Tell me what is Auto dialer?
Telemarketing industries generally use an electronic device or a software to automatically dial phone numbers. These devices and softwares are called autodialers.
9. Tell us what Do You Dislike About Sales?
Any time you are asked to provide a negative trait about the position you are applying for, you should tread carefully. An example of an answer that effectively resolves the question is, "Walking away from a sale when I know the prospect could benefit from our solution." This answer shows you know that there are times where you need to walk away and show that you understand that sales is about solutions.
10. Tell us how do you cope with rejection?
Say that in telesales, especially with cold calling, you should expect a high percentage of rejection. Explain that you never take it personally and simply move on to the next customer. Say that confidence is a vital asset in sales.
