5. One of the most promising developments in multivariable segmentation is called _________________ where a host of demographic and socioeconomic factors is used

* a) Terragraphic segmentation
* b) Fermagraphic segmentation
* c) Geothermy segmentation
* d) Geodemographic segmentation

Answer c

7. Regulations that arise to ensure that firms take responsibility for the social costs of their products or production processes stem from which reason for government legislation of business

* a) To protect companies from each other
* b) To protect consumers from unfair business practices
* c) To protect the interests of society
* d) To protect businesses from unfair consumer demands

Answer a

8. One of the most common problems with using internal database information is that:

* a) Since it was probably collected for some other purpose, it may be incomplete or wrong.
* b) It is usually expensive to retrieve.
* c) Top executives are usually unwilling to relinquish data; therefore, the data has limits.
* d) The data is usually unsecured and, therefore, suspect as to reliability.

Answer d

9. The first modern environmental movement in the United States began in the:

* a) 1940s
* b) 1950s
* c) 1960s and 1970s
* d) mid-1980s

Answer c

11. All of the following are thought to be sources of new product ideas except:

* a) Internal sources
* b) Customers
* c) Competitors
* d) The local library

Answer d

12. Costs that do not vary with production or sales levels are called:

* a) Fixed costs
* b) Variable costs
* c) Standard costs
* d) Independent costs

Answer a

14. The last stage in the selling process is the ________________ stage.

* a) Approach
* b) Handling objections
* c) Closing
* d) Follow-up

Answer d

15. Each salesperson is assigned to an exclusive area in which to sell the company s full line of products or services in which type of sales force structure

* a) Territorial sales force.
* b) Product sales force.
* c) Customer sales force.
* d) Hybrid sales force.

Answer a

16. The process that turns marketing strategies and plans into marketing actions in order to accomplish strategic marketing objectives is called:

* a) Marketing strategy
* b) Marketing control
* c) Marketing analysis
* d) Marketing implementation

Answer d

17. If Honda uses its company name to cover such different products as its automobiles, lawn mowers, and motorcycles, it is practicing which of the following strategies?

* a) New brand strategy
* b) Line extension strategy
* c) Multi-brand strategy
* d) Brand extension strategy

Answer d

20. Setting the promotion budget to match the budgets of the competition is characteristic of which of the following budget methods

* a) Affordable method
* b) Percentage-of-Sales method
* c) Competitive-parity method
* d) Objective-and-task method

Answer c

21. The goal of the marketing logistics system should be to provide:

* a) A targeted level of promotional support
* b) A targeted level of customer service at the least cost
* c) A targeted level of transportation expense ratio
* d) A targeted level of field support

Answer b

23. ________________ is screening new-product ideas in order to spot good ideas and drop poor ones as soon as possible.

* a) Idea generation
* b) Concept development and testing
* c) Idea screening
* d) Brainstorming

Answer c

24. When Coca-Cola and Nestle formed a joint venture to market a ready-to-drink coffee and tea worldwide, the type of marketing system that was formed would best be described as being a(n):

* a) Vertical marketing system
* b) Parallel marketing system
* c) Diversified marketing system
* d) Horizontal marketing system

Answer d

25. The practice of going after a large share of a smaller market or subsets of a few markets is called:

* a) Undifferentiated marketing
* b) Differentiated marketing
* c) Concentrated marketing
* d) Turbo marketing

Answer c

26. A "three-day cooling off period" in which buyers can cancel a contract after re-thinking it is to protect the consumer from which of the below:

* a) Creative selling
* b) High pressure selling
* c) Detail selling
* d) Hard core selling

Answer b

27. The type of sales force structure in which the sales force sells along product lines is called a:

* a) Territorial sales force.
* b) Product sales force.
* c) Customer sales force.
* d) Retail sales force.

Answer b

28. The major advantage of survey research is its:

* a) Simplicity
* b) Structure
* c) Organization
* d) Flexibility

Answer d

29. Joining with foreign companies to produce or market products and services is called:

* a) Direct exporting
* b) Indirect exporting
* c) Licensing
* d) Joint venturing

Answer d

30. The shrinking of distances due to technological advances such as computer and fax connections by telephone, are one characteristic of what new challenge to marketing?

* a) Rapid globalization
* b) The changing world economy
* c) The call for more socially responsible marketing
* d) The microchip revolution

Answer a