Fresh Telemarketers Interview Question:

Explain me what are good telephone etiquettes?

Submitted by: Muhammad

When attending a client or customer on phone some basic telephone etiquettes should be followed. Following are telephone etiquettes that should be followed by a tele caller :

☛ 1. Be quick in answering the phone.
☛ 2. Always make sure that the customer is greeted well.
☛ 3. When putting a line on hold take permission prior to it from the customer on the other end.
☛ 4. When transferring a call make sure you do it the right way and make it polite.
☛ 5. At the end of a call make sure that the customer is satisfied and does not have any query or doubt in mind.
Submitted by: Muhammad