Tell us if you were on the verge of losing a high-value client, how would you handle the situation?
Submitted by: MuhammadFirst, I would try to find out why they're leaving. If they thought that they no longer had a use for our products or services, I would try to find a way to point them toward the benefits of sticking with us that maybe they hadn't thought about before. If their budget was a concern, I would use my authority to find the best deal possible for them.
On the other hand, if someone decided to leave out of anger, I would first of all offer a profuse apology and take every reasonable measure to remedy the situation. Even if they did ultimately decide to leave, I would want them to go with the knowledge that their bad experience was the exception at our company, not the rule.
Submitted by: Muhammad
On the other hand, if someone decided to leave out of anger, I would first of all offer a profuse apology and take every reasonable measure to remedy the situation. Even if they did ultimately decide to leave, I would want them to go with the knowledge that their bad experience was the exception at our company, not the rule.
Submitted by: Muhammad
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