Marketing & Online Customer Support Interview Question:

Tell us what customer service tools do you have experience with?

Submitted by: Muhammad

Every company's customer service stack is different, but it's an added bonus if a candidate has past experience using ticketing systems, CRMs and collaboration tools, or has the desire to learn new technologies and systems.

What to look for in an answer:
☛ Ability to learn quickly
☛ Past experience
☛ Specific tools and systems

I have extensive experience using live chat software, JIRA for ticketing and Zendesk for customer relationship management. I'm also really interested in learning more about how automation can make the customer service process faster and more efficient.
Submitted by: Muhammad