_________________ is the step in the selling process in which the salesperson learns as much as possible about a prospective customer before making a sales call.
Submitted by: Administrator* a) Prospecting
* b) Pre-approach
* c) Approach
* d) Handling objections
Answer b
Submitted by: Administrator
* b) Pre-approach
* c) Approach
* d) Handling objections
Answer b
Submitted by: Administrator
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