An attitude, which allows individuals to have positive yet realistic views of themselves and their situations. A candidate who trusts her own abilities, has a general sense of control in her life, and believes that, within reason, she will be able to do what she wishes, plans, and expects.
Applicant should answer the question instantly and forcefully while maintaining full eye contact. Also pay close attention to body language: Is the applicant's body language congruent with his answer.
Watch the applicant's body language and non-verbal responses, especially eye movement. Does he/she sound and look convincing when answering this question.
You basically want to hear that they do not like to point fingers at others; that they try to stop the mistake from happening again by making his/her colleague aware of their error in a non blame educational manner.
Job seeker should appear to know how to resolve issues and uses it as an opportunity to reinforce interpersonal relationships; concentrates on the issues and never personalizes things.
Job seeker should explain that they put the team first; should not appear easily intimidated; seeks to resolve differences; does not personalize conflicts.
Candidate should show that they are helpful in resolving conflicts by understanding each co-workers view of the situation.
Job seeker should explain that seeking clarification is alright; that they try to clarify things to make sure the job is done right; should see conflict as natural and not a personal attack.
Applicant should know that confidence is an essential life-affirming character trait, while arrogance is a poor, frightened, and inadequate self-image parading as confidence.
Does the job seeker appear to be able to deal with all the diverse situations he/she will meet in your organization? Do they appear to be able to handle issues in a calm and confident manner.